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North Region
Complex Care Admin Coordinator, Patient Navigator, Danvers Job Summary
The Complex Care Coordinator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient\-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes
- This position is onsite 3\-4x weekly and a majority of the duties include telephone contact with patients, some weeks are very limited in person contact.
- Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
- Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
- Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow\-up plans.
- Assist patients in understanding and adhering to their care plans.
- Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
- Educate patients and their families about their medical conditions, treatment options, and self\-care strategies.
- Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
- Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.
- Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required
- Can this role consider and review experience in lieu of a degree? Yes
- Social work, case management or related field preferably in a clinical setting 1\-2 years preferred
- Strong knowledge of healthcare resources, community services, and patient advocacy.
- Excellent communication and interpersonal skills. Exceptional phone skills
- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
- Exceptional organizational and time management skills.
- Familiarity with electronic health records and case management software.
- M\-F Eastern Business Hours
- Hybrid required multiple days onsite Danvers, MA
- 4x weekly at practice
- Remote workdays require stable, secure, quiet, compliant work station
- Training may be planned ahead in Boston or Somerville
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\- The Complex Care Coordinator Patient Navigator provides non clinical support to the clinical team\- getting transportation arranged, durable medical equipment, etc.
Essential Functions
Qualifications
Skills for Success
Additional Job Details (if applicable)
Working Model Requirements
Mass General Brigham Healthcare Center (Danvers)
102\-104 Endicott Street
Danvers, MA 01923
Remote Type
Hybrid Work Location
399 Revolution Drive Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) Pay Range
$25\.50 \- $36\.49/Hourly Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857\)\-282\-7642\.Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People\-Focused, half Performance\-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.