Remote Customer Service Agent (Work at Home)

Full-Time Remote Customer Service Representative (Manitoba)

Customer Service Representative

Customer Service Representative - Remote

Our well\-established and rapidly growing online marketing agency is currently seeking a highly experienced, senior\-level **Customer Service \&amp; Operations Manager** to join our team.&nbsp;This **fully remote**, multifaceted customer service and operations role requires **exceptional communication skills** and a proven track record of self\-management. The ideal candidate is a highly competent, self\-driven professional with expert\-level customer service capabilities eager for the right opportunity to put your skills in the spotlight and fast\-track your career growth. Our remote environment is highly active and fast\-paced, so this isn’t the right fit for someone who prefers to coast or remain stagnant while working from home.&nbsp;**RESPONSIBILITIES**&nbsp;* Serve as the primary point of contact for all client questions, concerns, etc* Promptly respond to and manage client emails, calls, and voicemails.* Address and resolve all client inquiries while delivering outstanding customer service that exceeds client expectations.* Meticulously track client updates and activities through our CRM (Hubspot)* Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing to ensure accuracy and efficiency.* Perform routine administrative tasks including daily job board postings using provided templates and guidelines.* Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.* Learn different areas of the business, fill operational gaps, and mentor or train new team members as we scale.* Assist with various other administrative tasks, internal projects (e.g., employee handbooks, process documentation, training manuals), collaborations, etc.&nbsp;**REQUIREMENTS**&nbsp;* **4\+ years of customer service experience minimum** (B2B preferred)* **2\+ years of full\-time remote experience** (hybrid/covid not applicable)* **Exceptional verbal, written, and interpersonal communication skills*** Bachelor’s Degree or equivalent professional experience required* Proven track record of self\-management, productivity, and consistency working independently* Ability to understand customer needs, take ownership, and **solve problems*** Extremely organized, reliable, and phenomenal attention to detail* Ability to pass upfront and random Drug Screenings as required* Working at\-home computer with reliable high\-speed internet (50 Mbps\+)* Technically adept with proficiency in CRM’s, Microsoft Office, etc* Automotive industry knowledge or experience is a plus&nbsp;**WHY JOIN OUR TEAM?**&nbsp;* Competitive pay plan with starting base from $25 to $35/hr* Ample opportunity for pay increases, bonus structure, etc* Freedom to **work from home without micromanagement*** Full benefits package (health, dental, life, etc)* Company\-sponsored 401(k) retirement plan* Paid vacation/PTO \+ paid holidays* Monthly home internet/equipment allowance* Annual $250 stipend to support any home office needs* Standard 5\-day work week w/ **no weekends*** Unparalleled career growth and advancement opportunities* Work with modern, cutting\-edge tools and tech including AI* Casual, positive, and friendly work environment* Healthy work\-life balance w/ flexible work schedules* And so much more!&nbsp;**ABOUT US**&nbsp;AutoMarket is a cutting\-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried\-and\-true systems, we create extraordinary results for our clients and unmatched career opportunities for our team members.&nbsp;If you’re interested in making a real impact, helping build something exciting, and growing alongside a future industry leader – apply now!&nbsp;Job Type: Full\-time&nbsp;Pay: $25\.00 \- $35\.00 per hour&nbsp;Expected hours: 40 per week&nbsp;Benefits:&nbsp;* 401(k)* Dental insurance* Employee assistance program* Flexible schedule* Health insurance* Life insurance* Paid time off* Professional development assistance* Retirement plan&nbsp;Schedule:&nbsp;* 8 hour shift* Monday to Friday* No nights* No weekends&nbsp;Work Location: Remote

 Our well\-established and rapidly growing online marketing agency is currently seeking a highly experienced, senior\-level **Customer Service \&amp; Operations Manager** to join our team.  &nbsp;  This **fully remote**, multifaceted customer service and operations role requires **exceptional communication skills** and a proven track record of self\-management. The ideal candidate is a highly competent, self\-driven professional with expert\-level customer service capabilities eager for the right opportunity to put your skills in the spotlight and fast\-track your career growth. Our remote environment is highly active and fast\-paced, so this isn’t the right fit for someone who prefers to coast or remain stagnant while working from home.  &nbsp;  **RESPONSIBILITIES**  &nbsp;  * Serve as the primary point of contact for all client questions, concerns, etc  * Promptly respond to and manage client emails, calls, and voicemails.  * Address and resolve all client inquiries while delivering outstanding customer service that exceeds client expectations.  * Meticulously track client updates and activities through our CRM (Hubspot)  * Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing to ensure accuracy and efficiency.  * Perform routine administrative tasks including daily job board postings using provided templates and guidelines.  * Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.  * Learn different areas of the business, fill operational gaps, and mentor or train new team members as we scale.  * Assist with various other administrative tasks, internal projects (e.g., employee handbooks, process documentation, training manuals), collaborations, etc.  &nbsp;  **REQUIREMENTS**  &nbsp;  * **4\+ years of customer service experience minimum** (B2B preferred)  * **2\+ years of full\-time remote experience** (hybrid/covid not applicable)  * **Exceptional verbal, written, and interpersonal communication skills**  * Bachelor’s Degree or equivalent professional experience required  * Proven track record of self\-management, productivity, and consistency working independently  * Ability to understand customer needs, take ownership, and **solve problems**  * Extremely organized, reliable, and phenomenal attention to detail  * Ability to pass upfront and random Drug Screenings as required  * Working at\-home computer with reliable high\-speed internet (50 Mbps\+)  * Technically adept with proficiency in CRM’s, Microsoft Office, etc  * Automotive industry knowledge or experience is a plus  &nbsp;  **WHY JOIN OUR TEAM?**  &nbsp;  * Competitive pay plan with starting base from $25 to $35/hr  * Ample opportunity for pay increases, bonus structure, etc  * Freedom to **work from home without micromanagement**  * Full benefits package (health, dental, life, etc)  * Company\-sponsored 401(k) retirement plan  * Paid vacation/PTO \+ paid holidays  * Monthly home internet/equipment allowance  * Annual $250 stipend to support any home office needs  * Standard 5\-day work week w/ **no weekends**  * Unparalleled career growth and advancement opportunities  * Work with modern, cutting\-edge tools and tech including AI  * Casual, positive, and friendly work environment  * Healthy work\-life balance w/ flexible work schedules  * And so much more!  &nbsp;  **ABOUT US**  &nbsp;  AutoMarket is a cutting\-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried\-and\-true systems, we create extraordinary results for our clients and unmatched career opportunities for our team members.  &nbsp;  If you’re interested in making a real impact, helping build something exciting, and growing alongside a future industry leader – apply now!  &nbsp;  Job Type: Full\-time  &nbsp;  Pay: $25\.00 \- $35\.00 per hour  &nbsp;  Expected hours: 40 per week  &nbsp;  Benefits:  &nbsp;  * 401(k)  * Dental insurance  * Employee assistance program  * Flexible schedule  * Health insurance  * Life insurance  * Paid time off  * Professional development assistance  * Retirement plan  &nbsp;  Schedule:  &nbsp;  * 8 hour shift  * Monday to Friday  * No nights  * No weekends  &nbsp;  Work Location: Remote 

Customer Service & Operations Manager (Fully Remote)

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best\-in\-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.&nbsp;&nbsp;Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi\-billion\-dollar organization, this is the position for you!&nbsp;**Schedule:**M\-F 9am \- 5pm plus every other Saturday from 10am \- 5pm.&nbsp;**Responsibilities:*** Assist customers on the showroom floor.* Strive to increase knowledge of entire product offering.* Support efforts of Outside Sales Associates.* Work hand\-in\-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.* Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.* Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.&nbsp;&nbsp;&nbsp;**Requirements:*** 1\-3 years of prior customer service experience preferred.* Knowledge of kitchen design, plumbing fixtures, lighting, and appliances strongly preferred.* Results oriented, able to meet goals, build relationships, and enjoy a team environment.* Excellent communication for phone/in\-person sales, time management and organizational skills.* Ambition to succeed and self\-motivated.* General digital literacy.* Ability to multi\-task.* Passion for customer service.* Ability to learn quickly.&nbsp;&nbsp;&nbsp;This is a commission eligible role. The estimated total compensation range is $45,000 \- $65,000 annually.At Ferguson, we care for each other. We value our well\-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well\-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!&nbsp;**About Ferguson Enterprises, Inc.:**&nbsp;Ferguson raises the bar for industry standards as the top\-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19\.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world\-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

 Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best\-in\-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.  &nbsp;  &nbsp;  Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi\-billion\-dollar organization, this is the position for you!  &nbsp;  **Schedule:**  M\-F 9am \- 5pm plus every other Saturday from 10am \- 5pm.  &nbsp;  **Responsibilities:*** Assist customers on the showroom floor.  * Strive to increase knowledge of entire product offering.  * Support efforts of Outside Sales Associates.  * Work hand\-in\-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.  * Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.  * Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.  &nbsp;  &nbsp;  &nbsp;  **Requirements:*** 1\-3 years of prior customer service experience preferred.  * Knowledge of kitchen design, plumbing fixtures, lighting, and appliances strongly preferred.  * Results oriented, able to meet goals, build relationships, and enjoy a team environment.  * Excellent communication for phone/in\-person sales, time management and organizational skills.  * Ambition to succeed and self\-motivated.  * General digital literacy.  * Ability to multi\-task.  * Passion for customer service.  * Ability to learn quickly.  &nbsp;  &nbsp;  &nbsp;  This is a commission eligible role. The estimated total compensation range is $45,000 \- $65,000 annually.  At Ferguson, we care for each other. We value our well\-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well\-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!  &nbsp;  **About Ferguson Enterprises, Inc.:**  &nbsp;  Ferguson raises the bar for industry standards as the top\-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19\.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world\-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates. 

Showroom Customer Service Representative

It&#x27;s fun to work in a company where people truly BELIEVE in what they&#x27;re doing!&nbsp;&nbsp;We&#x27;re committed to bringing passion and customer focus to the business.&nbsp;&nbsp;**CUSTOMER SERVICE REPRESENTATIVE\-WORK FROM HOME!! Must be able to train in the office and then work remotely after the training period.**&nbsp;SMI is one of the most highly regarded technology producers in the human services field. We develop state\-of\-the\-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client\-focused, and most importantly willing to go the *Extra Mile* . In our 50th year as a family\-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work\-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi\-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.&nbsp;&nbsp;**Position Overview**&nbsp;The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to:&nbsp;&nbsp;* **Answering incoming calls in a timely manner**<li>-----------------------------------------------</li>* **Providing callers with accurate account information and educating them on appropriate policies and procedures**<li>-----------------------------------------------------------------------------------------------------------------</li>* **Effectively redirecting callers to the appropriate area/agency when necessary**<li>---------------------------------------------------------------------------------</li>* **Maintaining knowledge of procedures and systems**<li>---------------------------------------------------</li>* **Communicating client concerns and feedback to management**<li>------------------------------------------------------------</li>* **Researching and processing all correspondence received by email, fax and mail**<li>---------------------------------------------------------------------------------</li>&nbsp;**Ability to:**&nbsp;* **Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs**<li>-----------------------------------------------------------------------------------------------------------------------------------------</li>* **Maintain accurate and interrelated records**<li>----------------------------------------------</li>* **Respond promptly to customer needs**<li>--------------------------------------</li>* **Identify and resolve errors**<li>-------------------------------</li>* **Work with integrity and ethically**<li>-------------------------------------</li>* **Work independently with little direction**<li>--------------------------------------------</li>* **Meet schedules and timelines**<li>--------------------------------</li>* **Work confidentially with discretion**<li>---------------------------------------</li>* **Communicate effectively, both orally and in writing**<li>-------------------------------------------------------</li>* **Apply interpersonal skills using tact, patience, and courtesy**<li>-----------------------------------------------------------------</li>* **Work varied schedules and overtime hours, as necessary**<li>----------------------------------------------------------</li>&nbsp;**Required Experience:**&nbsp;* **High school diploma or equivalent and at least one\-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work**<li>--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</li>* **Must be proficient in data entry skills including keyboard, mouse, and 10\-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products**<li>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</li>&nbsp;**Must have Private area to work and space to set up equipment and High\-Speed Internet connection.**&nbsp;**Contingent on passing a background check and drug test.**&nbsp;**Perks:**&nbsp;* **Work From Home!!!*** **Paid Training*** **$$$ Bi\-Annual Bonuses to CSRs Who Qualify\*! $$$*** **Health Club Reimbursements*** **Technology Assistance*** **Career Growth Opportunities*** **Exciting, Fun and Supportive Virtual Work Environment*** **Coworkers Who Feel Like Family; We celebrate you!**&nbsp;**We are an Equal Opportunity Employer. We are a Drug\-Free Workplace.**

 It&#x27;s fun to work in a company where people truly BELIEVE in what they&#x27;re doing!  &nbsp;  &nbsp;  We&#x27;re committed to bringing passion and customer focus to the business.  &nbsp;  &nbsp;  **CUSTOMER SERVICE REPRESENTATIVE\-WORK FROM HOME!! Must be able to train in the office and then work remotely after the training period.**  &nbsp;  SMI is one of the most highly regarded technology producers in the human services field. We develop state\-of\-the\-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client\-focused, and most importantly willing to go the *Extra Mile* . In our 50th year as a family\-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work\-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi\-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.  &nbsp;  &nbsp;  **Position Overview**  &nbsp;  The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to:  &nbsp;  &nbsp;  * **Answering incoming calls in a timely manner**  -----------------------------------------------  * **Providing callers with accurate account information and educating them on appropriate policies and procedures**  -----------------------------------------------------------------------------------------------------------------  * **Effectively redirecting callers to the appropriate area/agency when necessary**  ---------------------------------------------------------------------------------  * **Maintaining knowledge of procedures and systems**  ---------------------------------------------------  * **Communicating client concerns and feedback to management**  ------------------------------------------------------------  * **Researching and processing all correspondence received by email, fax and mail**  ---------------------------------------------------------------------------------  &nbsp;  **Ability to:**  &nbsp;  * **Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs**  -----------------------------------------------------------------------------------------------------------------------------------------  * **Maintain accurate and interrelated records**  ----------------------------------------------  * **Respond promptly to customer needs**  --------------------------------------  * **Identify and resolve errors**  -------------------------------  * **Work with integrity and ethically**  -------------------------------------  * **Work independently with little direction**  --------------------------------------------  * **Meet schedules and timelines**  --------------------------------  * **Work confidentially with discretion**  ---------------------------------------  * **Communicate effectively, both orally and in writing**  -------------------------------------------------------  * **Apply interpersonal skills using tact, patience, and courtesy**  -----------------------------------------------------------------  * **Work varied schedules and overtime hours, as necessary**  ----------------------------------------------------------  &nbsp;  **Required Experience:**  &nbsp;  * **High school diploma or equivalent and at least one\-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work**  --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------  * **Must be proficient in data entry skills including keyboard, mouse, and 10\-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products**  ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------  &nbsp;  **Must have Private area to work and space to set up equipment and High\-Speed Internet connection.**  &nbsp;  **Contingent on passing a background check and drug test.**  &nbsp;  **Perks:**  &nbsp;  * **Work From Home!!!**  * **Paid Training**  * **$$$ Bi\-Annual Bonuses to CSRs Who Qualify\*! $$$**  * **Health Club Reimbursements**  * **Technology Assistance**  * **Career Growth Opportunities**  * **Exciting, Fun and Supportive Virtual Work Environment**  * **Coworkers Who Feel Like Family; We celebrate you!**  &nbsp;  **We are an Equal Opportunity Employer. We are a Drug\-Free Workplace.** 

Customer Service Representative (Work From Home) Full-Time

**About Rotech**&nbsp;&nbsp;&nbsp;&nbsp;**Rotech Healthcare Inc.** is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage **Rotech.com**&nbsp;&nbsp;&nbsp;**Overview and Responsibilities**&nbsp;&nbsp;&nbsp;&nbsp;**Job Summary**&nbsp;&nbsp;We are seeking a dedicated **Customer Service Technician** to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in\-person to patients and referral sources.&nbsp;&nbsp;&nbsp;&nbsp;**Essential Job Duties and Responsibilities**&nbsp;&nbsp;(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)&nbsp;&nbsp;* Adheres to company policies and procedures in regards to using personnel protective safety equipment* Assists with updating respiratory grid* Available for on\-call assignments as needed* Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.* Coordinates verification of Medicare, Medicaid, and private insurance coverage information* Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle* Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations* Educates the patient and/or caregiver on the safe use and maintenance of the delivered items* Maintains assigned company vehicle in a clean and safe working condition* Maintains referral log* Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork* Monitors office supplies* Observes additional needs that the patient may have and reports same during morning meeting* Prepares CMNs/SOPs for Sales Reps and documents on tracking log* Prepares complete and accurate files for Billing Department* Prepares tickets for daily routes* Provides service for walk\-in patients* Reports equipment hazards and/or product incidents as required* Works with location personnel to coordinate deliveries* Ability to work cooperatively with others* Deal politely with patients and referral sources* Manage several tasks at once* Performs other duties as assigned&nbsp;**Travel**&nbsp;&nbsp;* Travel via company/personal vehicle required to patient&#x27;s homes for set\-ups and reoccurring delivery* Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement&nbsp;&nbsp;&nbsp;**Qualifications**&nbsp;&nbsp;&nbsp;&nbsp;**Employment is contingent on**&nbsp;&nbsp;* Background investigation (company\-wide)* Drug screen ( when applicable for the position )* Valid driver&#x27;s license in state of residence with a clean driving record (when applicable for the position)&nbsp;**Required Education and/or Experience**&nbsp;&nbsp;* High school diploma or GED equivalent, required&nbsp;**Preferred Education and/or Experience**&nbsp;&nbsp;* Experience with medical equipment, preferred* One year of related work experience, preferred* Medical terminology, preferred&nbsp;**Skills and Competencies**&nbsp;&nbsp;* Accurately perform simple mathematical calculations* Effectively communicate in English; both oral and written* Interpret a variety of communications (verbal, non\-verbal, written, listening and visual)* Maintain confidentiality, discretion and caution when handling sensitive information* Multi\-task along with attention to detail* Self\-motivation, organized, time\-management and deductive problem solving skills* Work independently and as part of a team&nbsp;**Machines, Equipment and Technical Abilities**&nbsp;&nbsp;* Email transmission and communication* Internet navigation and research* Microsoft applications; Outlook, Word and Excel* Office equipment; fax machine, copier, printer, phone and computer and/or tablet* Mechanically inclined for the repair and troubleshooting of equipment* Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo* Understands use of all applicable home respiratory equipment and supplies&nbsp;**Physical Demands**&nbsp;&nbsp;* Lift and carry office equipment at times* Requires sitting, walking, standing, talking and listening* Requires close vision to small print on computer and/or tablet and paperwork* Requires lifting (minimum of 65 pounds) and transporting of patient equipment* Requires contact with patients and equipment with potential exposure to contagious pathogens* Requires driving a company/personal vehicle for the majority of the workday* Required to comply with Rotech Respiratory Protection \&amp; N95 Mask Fit Testing Policy+ Medical Evaluation and Fit Testing Compliance in a timely manner+ Annual Recertification+ Keep face clean\-shaven to ensure N95 Mask face\-seal protection per OSHA guidelines&nbsp;&nbsp;&nbsp;**Rotech Information**&nbsp;&nbsp;&nbsp;&nbsp;**Benefits**&nbsp;&nbsp;* Generous paid time Off and paid holidays* Overtime pay for non\-exempt hourly positions based on business needs* Commission for Account Executives* Fixed and variable rate car reimbursement for Area Managers and Account Executives* Employee discount program* Employee recognition program* Bonus and incentive opportunities* Mileage reimbursement (when applicable for the position)* Telephone reimbursement (when applicable for the position)* EAP* 401k* Medical, Prescription, Dental and Vision* HSA and FSA/Dependent Care FSA* Life Insurance, Disability, Accidental death, Identity protection and Legal services* Meru Health Mental health and Mercer SmartConnect Medicare programs* Livongo Diabetes and High Blood Pressure programs* Healthcare Bluebook and RX Savings solutions programs* HEPB and TB vaccinations&nbsp;**Make the Right Move and Submit your Resume Today!** The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.&nbsp;&nbsp;&nbsp;&nbsp;**Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.** Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

 **About Rotech**  &nbsp;  &nbsp;  &nbsp;  &nbsp;  **Rotech Healthcare Inc.** is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage **Rotech.com**  &nbsp;  &nbsp;  &nbsp;  **Overview and Responsibilities**  &nbsp;  &nbsp;  &nbsp;  &nbsp;  **Job Summary**  &nbsp;  &nbsp;  We are seeking a dedicated **Customer Service Technician** to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in\-person to patients and referral sources.  &nbsp;  &nbsp;  &nbsp;  &nbsp;  **Essential Job Duties and Responsibilities**  &nbsp;  &nbsp;  (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)  &nbsp;  &nbsp;  * Adheres to company policies and procedures in regards to using personnel protective safety equipment  * Assists with updating respiratory grid  * Available for on\-call assignments as needed  * Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.  * Coordinates verification of Medicare, Medicaid, and private insurance coverage information  * Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle  * Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations  * Educates the patient and/or caregiver on the safe use and maintenance of the delivered items  * Maintains assigned company vehicle in a clean and safe working condition  * Maintains referral log  * Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork  * Monitors office supplies  * Observes additional needs that the patient may have and reports same during morning meeting  * Prepares CMNs/SOPs for Sales Reps and documents on tracking log  * Prepares complete and accurate files for Billing Department  * Prepares tickets for daily routes  * Provides service for walk\-in patients  * Reports equipment hazards and/or product incidents as required  * Works with location personnel to coordinate deliveries  * Ability to work cooperatively with others  * Deal politely with patients and referral sources  * Manage several tasks at once  * Performs other duties as assigned  &nbsp;  **Travel**  &nbsp;  &nbsp;  * Travel via company/personal vehicle required to patient&#x27;s homes for set\-ups and reoccurring delivery  * Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement  &nbsp;  &nbsp;  &nbsp;  **Qualifications**  &nbsp;  &nbsp;  &nbsp;  &nbsp;  **Employment is contingent on**  &nbsp;  &nbsp;  * Background investigation (company\-wide)  * Drug screen ( when applicable for the position )  * Valid driver&#x27;s license in state of residence with a clean driving record (when applicable for the position)  &nbsp;  **Required Education and/or Experience**  &nbsp;  &nbsp;  * High school diploma or GED equivalent, required  &nbsp;  **Preferred Education and/or Experience**  &nbsp;  &nbsp;  * Experience with medical equipment, preferred  * One year of related work experience, preferred  * Medical terminology, preferred  &nbsp;  **Skills and Competencies**  &nbsp;  &nbsp;  * Accurately perform simple mathematical calculations  * Effectively communicate in English; both oral and written  * Interpret a variety of communications (verbal, non\-verbal, written, listening and visual)  * Maintain confidentiality, discretion and caution when handling sensitive information  * Multi\-task along with attention to detail  * Self\-motivation, organized, time\-management and deductive problem solving skills  * Work independently and as part of a team  &nbsp;  **Machines, Equipment and Technical Abilities**  &nbsp;  &nbsp;  * Email transmission and communication  * Internet navigation and research  * Microsoft applications; Outlook, Word and Excel  * Office equipment; fax machine, copier, printer, phone and computer and/or tablet  * Mechanically inclined for the repair and troubleshooting of equipment  * Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo  * Understands use of all applicable home respiratory equipment and supplies  &nbsp;  **Physical Demands**  &nbsp;  &nbsp;  * Lift and carry office equipment at times  * Requires sitting, walking, standing, talking and listening  * Requires close vision to small print on computer and/or tablet and paperwork  * Requires lifting (minimum of 65 pounds) and transporting of patient equipment  * Requires contact with patients and equipment with potential exposure to contagious pathogens  * Requires driving a company/personal vehicle for the majority of the workday  * Required to comply with Rotech Respiratory Protection \&amp; N95 Mask Fit Testing Policy  + Medical Evaluation and Fit Testing Compliance in a timely manner  + Annual Recertification  + Keep face clean\-shaven to ensure N95 Mask face\-seal protection per OSHA guidelines  &nbsp;  &nbsp;  &nbsp;  **Rotech Information**  &nbsp;  &nbsp;  &nbsp;  &nbsp;  **Benefits**  &nbsp;  &nbsp;  * Generous paid time Off and paid holidays  * Overtime pay for non\-exempt hourly positions based on business needs  * Commission for Account Executives  * Fixed and variable rate car reimbursement for Area Managers and Account Executives  * Employee discount program  * Employee recognition program  * Bonus and incentive opportunities  * Mileage reimbursement (when applicable for the position)  * Telephone reimbursement (when applicable for the position)  * EAP  * 401k  * Medical, Prescription, Dental and Vision  * HSA and FSA/Dependent Care FSA  * Life Insurance, Disability, Accidental death, Identity protection and Legal services  * Meru Health Mental health and Mercer SmartConnect Medicare programs  * Livongo Diabetes and High Blood Pressure programs  * Healthcare Bluebook and RX Savings solutions programs  * HEPB and TB vaccinations  &nbsp;  **Make the Right Move and Submit your Resume Today!** The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.  &nbsp;  &nbsp;  &nbsp;  &nbsp;  **Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.** Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. 

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