Field Service Engineer I

About Hai Robotics

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting\-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

Field Service Engineer I (FSE I) is an entry\-level, on\-site technical support role responsible for supporting Hai Robotics’ deployed robotic automation systems at customer locations. This position focuses on hands\-on execution, system monitoring, and frontline technical support while working closely with Remote Support Engineers (RSEs), implementation teams, and senior field engineers.

As Hai Robotics’ physical presence at customer sites, the FSE I executes standard service procedures, performing equipment checks, and supports system recovery and stabilization.

Hai Robotics has a fast\-paced environment where we “Work Hard, Have Fun, Make History.” You will also spend time developing relationships with customers and vendors, collaborating with a talented team to find solutions to design challenges and investigating the root cause of customer issues.

You will join a world\-class team in an environment that combines the energy of a start\-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

On\-Site Technical Support \& Operations

• Perform on\-site system inspections, robot start\-ups and shutdowns, hardware replacements, cable and sensor checks, and basic diagnostics in accordance with standard operating procedures.
• Support live warehouse operations by assisting with robot recovery, system resets, offline mode execution, and coordination with customer operations teams to minimize downtime.
• Assist with project go\-lives, pilot phases, and stabilization periods by supporting testing, validation, and system tuning under the direction of implementation and support teams.

Troubleshooting \& System Monitoring

• Monitor system alarms, error codes, and alerts; collect logs, photos, and on\-site data for analysis.
• Perform first\-level troubleshooting and issue triage before escalating complex issues to Remote Support Engineers or senior field engineers.
• Develop a working knowledge of robot hardware, system topology, alarm structures, and WES/WCS task flows to support effective diagnostics and communication with the remote support team.

Technical Documentation \& Reporting

• Read and interpret system layouts, electrical and mechanical drawings, and equipment maps to validate installation accuracy, identify discrepancies, and support troubleshooting activities.
• Maintain accurate service records by documenting issues, corrective actions, parts used, and site status in CRM systems, ticketing tools, and daily site reports.

Safety \& Compliance

• Adhere to Hai Robotics service standards, customer site rules, and all safety procedures while working in active warehouses and industrial environments.

Qualifications

• Associate’s or Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Robotics, Industrial Engineering, or a related technical field, or equivalent hands\-on technical experience.
• Entry\-level exposure to robotics, automation, or industrial equipment with the ability to follow structured troubleshooting and service procedures.
• Ability to read technical drawings, layouts, and equipment documentation.
• Strong communication skills with the ability to work effectively with technical teams and customer operations staff.
• Willingness to travel, work flexible hours, and support customer sites during production ramps, go\-lives, and system events.

* Preferred Skills \& Experience

• Experience with AGVs, AMRs, ACRs, or other robotic automation systems.
• Familiarity with warehouse systems such as WMS, WES, or WCS.
• Exposure to PLCs, Linux\-based diagnostics is a plus, but not required.
• Candidates must be authorized to work in the United States and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Physical Requirements

• Travel up to 85% / Ability to travel through the US and Globally.
• On call support
• After hour availability for emergencies