Job Title: IT Support \& Systems Internship
Company: X\-Bow Systems Inc.
Location: Luling, Texas (Onsite)
Duration: June 8 \- August 8, 2026
Pay: 20\.00$/HR
About X\-Bow Systems:
X\-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low\-cost method to manufacture solid rocket motors.
Position Overview
We are seeking a detail\-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands\-on exposure to help desk operations, data management, equipment deployment, and audiovisual support in a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility.
Key Responsibilities
Data Analysis, Review \& Entry (25%)
- Perform data analysis and validation for IT systems and services
- Review and maintain accuracy of IT asset and inventory databases
- Enter and update information in IT management systems
- Generate reports and identify data quality improvement opportunities
- Support data\-driven decision making for IT operations
- Receive, triage, and troubleshoot help desk requests
- Assign tickets appropriately and track resolution progress
- Provide first\-level technical support for hardware and software issues
- Manage and maintain IT SaaS applications and user access
- Document solutions and update knowledge base articles
- Monitor system performance and report issues to senior staff
- Configure and deploy new user laptops and mobile devices
- Maintain accurate inventory of IT assets and equipment
- Perform equipment setup for new employees and contractors
- Track equipment lifecycle from procurement to decommissioning
- Coordinate equipment returns, repairs, and replacements
- Ensure proper asset tagging and documentation
- Set up and configure Luling conference room AV equipment
- Troubleshoot AV issues and provide on\-site support for meetings
- Maintain AV equipment inventory and coordinate maintenance
- Assist with virtual meeting setup and technical support
- Document AV procedures and create user guides
- Currently pursuing degree with focus on Information Technology or related field
- Strong analytical and problem\-solving skills
- Excellent attention to detail and organizational abilities
- Effective written and verbal communication skills
- Customer service orientation with professional demeanor
- Ability to work independently and manage multiple priorities
- Familiarity with help desk ticketing systems
- Basic understanding of Windows and mobile device management
- Experience with inventory or asset management systems
- Knowledge of AV equipment and conferencing technologies
- Real\-world IT support and help desk experience
- Exposure to enterprise asset management and inventory systems
- Hands\-on experience with equipment deployment and configuration
- Understanding of IT service management best practices
- Professional development in technical troubleshooting and customer service
- Mentorship from experienced IT professionals
- Flexible work arrangement to balance academic commitments
- Technical troubleshooting and problem resolution
- IT asset lifecycle management
- Help desk operations and ticket management
- Data analysis and reporting
- Customer service and communication
- AV technology and conferencing support
- Documentation and process improvement
IT Help Desk \& Systems Support (35%)
Equipment Setup, Deployment \& Inventory Management (25%)
Audiovisual (AV) Support (15%)
Qualifications
Required:
Preferred:
What You'll Gain
Skills Development
ITAR Requirements:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3\), or eligible to obtain the required authorizations from the U.S. Department of State.