Student Support Specialist II

Please see Special Instructions for more details.

• The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second\-level interview is required, second\-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second\-level interviews are scheduled.

Posting Details

• -------------------

Position Information

Position Title Student Support Specialist II

Department Disability Resource Center

Primary Location San Marcos Campus

Location Details

• Palomar College believes a healthy work\-life balance can improve the physical, emotional, and mental health of our employees. In support of this belief, the District offers the opportunity to work remotely for certain positions, depending on the operational needs of the District and the provisions of the Remote Work Policy. Probationary employees are not eligible to work remotely unless approved by the Assistant Superintendent/Vice President, Human Resource Services. No employee is guaranteed the right to work remotely. No employee shall be authorized to work remotely 100% of the time unless approved by the Assistant Superintendent/Vice President, Human Resource Services.
• Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo, and Fallbrook); training may occur at any of these locations, and the work location is subject to change depending on future department needs.
• Potential future vacancies may include other District departments, locations, and/or work schedules (i.e., days, evenings, or nights).

Full or Part Time Full\-Time

Category Classified

Hours per week 40

Number of Months 12 month

Work Schedule

• Monday – Thursday, 7:30 a.m. – 5:00 p.m.; Friday, 7:30 a.m. – 2:00 p.m.
• Occasional night and weekend hours may be required due to department needs.

Grade 20

Salary/Wage

$4,950\.80/monthly (negotiable)

Salary/Wage Frequency Monthly

Benefits

In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.

• Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution)
• Vacation, sick leave and 25 paid holidays
• $80,000 employee term life/accident insurance policy (additional buy up options available)
• Employee long\-term care insurance
• Employee Assistance Plan (EAP) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
• Additional buy up options available for other voluntary insurance benefits
• Enrollment in CalPERS (California Public Employees Retirement System)

The estimated maximum value of this employer\-paid benefits package is approximately $31,245\.84 annually.

Primary Function

Performs complex administrative support and program activities in an assigned department or grant funded program; assists students with the admissions process, assessment, enrollment and financial aid; advises students on where to access information and options for academic and career programs; oversees the development, implementation and maintenance of department special projects and work processes; provides lead\-level guidance to lower\-level student support staff.

Minimum Qualifications

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

* Experience: Three years of administrative support experience.

Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months. If the position requires supervisory experience, the experience must be at a professional level (i.e., evaluation and/or discipline of staff).*

AND

* Education: Equivalent to completion of the twelfth grade.

Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e., Bachelor’s degree \= 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.

Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course\-by\-course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://www.naces.org/index, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice\-eval.org/.

Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement

Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.

Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:

• Access – We make education possible for everyone.
• Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.

All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

Preferred Qualifications

• Clerical and secretarial experience involving frequent public or student contact.
• Experience in maintaining the confidentiality of files and records.

Licenses and/or Certificates

N/A

Supervision Received and Exercised

Supervision Received From: An Assigned Administrator or Supervisor

Supervision Given: Direction and Guidance

Duties and Responsibilities

Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:

• Assists and leads work of student support staff; ensures completeness, accuracy and conformance with District/divisional standards; provides information, guidance and training on work processes, program services, tracking and reporting, and technical procedures; resolves or escalates issues related to administration of program services, department operations, scheduling and human resources\-related issues.
• Provides project and technical leadership in the development and implementation of special projects including maintenance and use of specialized software, process enhancements and the implementation of new services; assigns and oversees the completion of project tasks to meet time, service and cost expectations; leads and trains staff members, as required; monitors and reports on progress; develops implementation plans, training materials and provides training to staff on new processes and procedures.
• Provides program\-specific software support and technical training; analyzes, troubleshoots and resolves or coordinates the resolution of software problems and errors with Information Services staff or software providers; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems; works with or refers server, network, database or other complex problems to appropriate Information Services staff for resolution; develops work process and procedural changes to improve work efficiency and effectiveness and supplement technology solutions.
• Determines program eligibility for new and continuing students according to District and program guidelines; monitors continuing students for adherence to program regulations; advises students of requirements that must be met in order to maintain eligibility; assists students in resolving issues impacting program eligibility.
• Schedules participants for counseling appointments, workshops, orientations and special events; performs research for students and counselors on specific student issues and articulation information.
• Assesses student records; reviews transcripts and course equivalency information, graduation articulation requirements and transfer information; provides students with transfer information including deadlines, restrictions and articulation agreements; provides guidance on University of California, California State University, international and vocational schools’ transfer requirements; assists students in preparing transfer applications.
• Inputs student data into appropriate systems and maintains and updates student files and records; inputs data into system to track student progress; creates and maintains records of student contacts; checks student status; develops, tracks, analyzes and reports administrative processes, metrics and documents; researches, obtains and analyzes key data and statistics from varying sources for program reports, proposals, in\-service trainings, program reviews and other documents.
• Conducts and/or participates in on\- or off\-campus workshops, classes and community presentations, orientations, campus tours and special events; provides information on program eligibility and requirements to new students; tracks student attendance at workshops.

Marginal Functions:

• Provides backup for other department or program administrative support staff.
• Contacts the Palomar College Police Department or custodial staff as needed.
• May provide guidance and direction in the work of lower\-level staff and student workers, including participating in scheduling and assigning work of other employees while ensuring completeness, accuracy and conformance with District standards.
• Performs related duties and responsibilities as required.

Knowledge, Skills, Abilities

Knowledge of:

• Office support practices and procedures.
• Needs and concerns of low\-income and educationally disadvantaged students.
• Higher education, government and community resources available to students.
• Methods and techniques for troubleshooting hardware and software\-related issues.
• Project management tools and techniques.
• Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation.
• Principles, practices, concepts and techniques used in customer service, public relations and community outreach.
• Functions, rules, policies and procedures applicable to assigned areas of responsibility.
• Basic research methods and data analysis techniques.
• Federal, state and local laws, regulations and court decisions governing area of assignment.
• General accounting systems and associated systems, practices and procedures for processing accounting information and interpreting input and output data.
• Modern office practices, procedures and equipment including computers and applicable software programs.
• Basic practices and procedures of public administration for budgeting, purchasing and record keeping.

As Assigned:

• Federal Title III or Title V rules and regulations.
• Family Educational Rights and Privacy Act (FERPA).

Skill in:

• Assigning and inspecting the work of lower\-level staff.
• Coordinating projects.
• Providing information and guidance to staff.
• Communicating information accurately and effectively to students; comprehending requests for information or assistance; maintaining a courteous and tactful manner when under pressure or in an antagonistic situation.
• Evaluating student applications for program eligibility accurately and effectively.
• Administering and scoring student assessments.
• Reaching sound decisions in accordance with policies and procedures relative to assigned areas of responsibility.
• Making calculations and tabulations and accurately processing and reviewing fiscal and related documents.
• Communicating clearly and effectively, both orally and in writing.
• Preparing clear, concise and accurate reports, documents, data entries, and other written materials.
• Operating a computer and other standard office equipment and using spreadsheet, word processing and enterprise software.
• Organizing and maintaining specialized files.
• Maintaining confidentiality of student files and records.
• Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race and ethnic backgrounds of community college students, faculty, and staff.
• Exercising tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.
• Establishing and maintaining effective working relationships with those encountered in the course of work.

Working Conditions

Environmental Conditions: The employee works under typical office conditions, and the noise level is usually quiet to moderate.

Physical Conditions: Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit, stand, and walk for prolonged periods; use hands to repetitively finger, handle, and feel computers and standard business equipment; and reach with hands and arms.

Terms of Employment

• The person selected for hire will be required to complete the following pre\-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre\-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre\-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies:
AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335.
• Full\-time, 40 hours per week, 12 months per year.
• This position is specially\-funded and its continuation is dependent upon the availability and/or continuation of funds.
• This position also carries a probationary period of six months from the date of hire.

Posting Detail Information

Open Date 04/27/2026

Close Date 05/11/2026

Open Until Filled No

Posting Number P1044P

Additional Application Information

• The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second\-level interview is required, second\-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second\-level interviews are scheduled.

Supplemental Questions

• --------------------------

Required fields are indicated with an asterisk (\*).

\ Please demonstrate that you have knowledge of, and will advocate for, the elimination of systemic barriers that impact the success of students, faculty, and staff from diverse racial backgrounds.

(Open Ended Question)

\ How did you hear about this employment opportunity?

+ ACCCA.org

+ CalJOBS

+ CCC Registry

+ ChronicleVitae.com (Chronicle of Higher Education)

+ Colleague/Friend/Relative

+ CraigsList

+ DSPSjobs.com

+ EdJoin

+ Handshake

+ HigherEdJobs.com

+ Human Resources at Palomar College

+ Indeed.com

+ indian\-affairs.org

+ Job Fair

+ MilitaryJob.com

+ Other Source

+ Palomar College website

+ San Diego LGBT Job Board (http://www.gsdba.org/pages/Jobs)

+ SDBCjobs.com

+ Vista Chamber

• If other source, please specify.

(Open Ended Question)

Applicant Documents

• -----------------------

Required Documents

• Cover Letter
• Resume/CV

Optional Documents

• Supplemental Materials
• Supplemental Materials 2
• Supplemental Materials 3
• Transcript 1
• Transcript 2
• Transcript 3