Managed Care Assistant I

Description:

AvonRisk is the nation’s leading specialty risk manager for self\-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS\&G Claims Administration, we’re a people\-focused, operations\-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Summary:

The Managed Care Assistant I is a non\-supervisory position that coordinates all managed care/medical bill review/MPN/reporting and other support related activities across the InterMed organization. This non\-clinical position to assist and support the Bill Review and Managed Care staff by performing general and administrative tasks.

Essential Duties and Responsibilities:

• Screen referrals received from claims examiner for attached medical report prior to assignment to a Utilization Review Nurse (clinical), under direction of supervisor.
• Contact doctor offices \& other health care disciplines involved in the care of injured workers to obtain current medical reports, orders \& work status; adhering to call script.
• Responsible for maintaining a daily diary.
• Data entry in electronic claim file, sharefile, and Managed Care system.
• Format and document letters or correspondence according to documentation process standards as directed.
• Generate and format letters from the electronic claim file as directed.
• Create and submit referrals to vendor partners or client vendors when necessary.
• Participate in ongoing training/professional development.
• Answer phone calls related to utilization review, nurse case management, bill review, and medical provider networks.
• Refer all clinical related questions or issues to licensed staff, analysts, or Supervisor/Managers.
• Data entry for indexing which requires identifying claim numbers, payees, ICD codes and dates of service.
• Assist in researching claim numbers and locating bills in the system.
• Print and mail Zero EORs
• Be aware of potential compromise in a patient’s safety. Refer to proper authority.
• Uses plain language to communicate (written and verbal) with injured workers, claims examiners, and clients.
• All other non\-clinical related tasks as assigned by clinical staff and leadership staff

Requirements:

Competency:

To perform the job successfully, an individual must demonstrate the following competencies:

• Computer Skills – must be proficient in word, excel, ten key, e\-fax machine, fax machine, phone systems, and navigation of internet such including ability to surf the web on search engines.
• Design \- Demonstrates attention to detail and ability to multi\-task with ability to work under pressure.
• Knowledge – experience and knowledge with Medical billing forms (HCFA\-1500 and UB facility forms)
• Oral Communication \- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions. Strong and positive customer service skills.
• Team Work \- Supports everyone's efforts to succeed. The ability to work well with others and be an essential team player.
• Quality \- Demonstrates accuracy, timeliness and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Must be able to identify issues and report them to management.
• Quantity \- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quic

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); some knowledge of California Worker’s Compensation and medical terminology preferred. One to three months related experience and/or training; or equivalent combination of education and experience preferred.

Salary Range:

The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location.

Benefits:

We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including:

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company paid holidays
• Learning and development opportunities that support real career advancement
• Employee assistance resources and a supportive culture that values balance and wellbeing

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.