Store Clerk

Job Title: Store Clerk

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Position Summary

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Rooftops Silicone Distributors, Inc. is seeking a dependable, customer\-focused, and detail\-oriented Store Clerk to support daily retail store operations. This position is responsible for assisting customers, maintaining organized and well\-stocked inventory, processing sales transactions, and helping ensure the store operates efficiently and professionally at all times.

In addition to front\-of\-store responsibilities, this role also provides shop assistant support by helping receive, unpack, label, organize, and prepare merchandise for sale, monitoring stock levels, maintaining orderly product displays and storage areas, and supporting the overall flow of store and shop operations. The successful candidate will serve as a friendly, dependable, and knowledgeable representative of the company, addressing customer inquiries, supporting store operations, and contributing to overall customer satisfaction and store success.

The ideal candidate will have prior experience working with building materials, construction supplies, roofing products, or related building products and be comfortable assisting customers with product selection and basic product knowledge in a building supply environment.

Key Responsibilities

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### Customer Service \& Sales Support

• Greet and assist customers in a professional, helpful, and courteous manner.
• Provide accurate information on products, pricing, availability, and basic applications.
• Assist customers with locating merchandise and selecting appropriate building products and supplies for their needs.
• Support sales efforts by promoting products, answering questions, and helping maintain a positive customer experience.
• Handle customer concerns and elevate issues to management as needed.

### Store Operations

• Process sales transactions accurately using the point\-of\-sale system.
• Prepare customer invoices, receipts, and related sales documentation.
• Assist with opening and closing procedures as assigned.
• Maintain cleanliness, order, and professional presentation of the store, sales floor, and front counter areas.
• Restock shelves, bins, and displays to ensure merchandise is organized and accessible.

### Inventory \& Product Handling

• Receive, unpack, label, and stock incoming merchandise.
• Monitor inventory levels and report low stock, damaged items, or discrepancies to management.
• Assist with cycle counts, physical inventory, and stock organization.
• Help ensure products are properly displayed, stored, and rotated where applicable.
• Maintain familiarity with store inventory, especially roofing materials, sealants, coatings, tools, and related building products.

### Administrative Support

• Maintain accurate records related to sales, inventory, and customer transactions.
• Answer phones and direct inquiries appropriately.
• Support basic filing, data entry, and administrative tasks related to store operations.
• Coordinate with warehouse or delivery staff regarding product availability and customer orders.

Qualifications

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• High school diploma or equivalent required.
• Prior experience in retail, customer service, store operations, or sales support preferred.

* Must have experience working with building materials, construction supplies, roofing products, or related building products.

• Experience in a hardware store, building supply company, contractor supply environment, or similar setting strongly preferred.
• Basic understanding of building product applications and the ability to communicate product information to customers clearly and confidently.
• Cash handling and point\-of\-sale experience preferred.
• Proficiency in Microsoft Office and ability to learn company systems and software.
• Strong communication, interpersonal, and organizational skills.
• Ability to work in a fast\-paced environment while maintaining attention to detail.
• Dependable, professional, and service\-oriented.

Physical Requirements

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• Ability to stand for extended periods of time.
• Ability to lift, move, and carry products and materials within reasonable weight limits.
• Ability to bend, reach, and perform routine physical tasks associated with stocking and store operations.
• Ability to work in a retail and warehouse\-support environment as needed.

Preferred Attributes

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• Friendly and professional demeanor.
• Strong work ethic and reliability.
• Ability to work independently and as part of a team.
• Willingness to learn product lines and expand knowledge of building and roofing materials.
• Commitment to providing excellent customer service and supporting overall store success.