Receptionist/Administrative Assistant

\ Join our dynamic team as a Receptionist/Administrative Assistant. The Office Administrator serves as the primary front desk and administrative support professional for a small private\-pay counseling practice serving approximately 30 patients per week. This role focuses on calendar management, patient scheduling, billing processing, proofreading support, and general office organization. The position requires reliability, professionalism, attention to detail, bilingual communication skills in English and Spanish, and strict adherence to HIPAA confidentiality standards. This is a structured administrative support position and is not a managerial role. \

• Greet visitors and patients warmly, providing exceptional customer service with professionalism and courtesy.
• Assist clients with registration and intake within scope of role.
• Manage multi\-line phone systems efficiently, directing calls accurately and taking detailed messages when necessary.
• Maintain a clean, organized front desk area and ensure all office supplies are stocked and accessible.
• Perform data entry, filing, and document proofreading to support office operations and record keeping.
• Utilize computer skills including Microsoft Office, Google Workspace, and electronic scheduling.
• Schedule and confirm appointments and monitor and fill canceled appointments to optimize office productivity.
• Handle clerical duties such as photocopying, faxing, mailing, and maintaining accurate records of correspondence.
• Proofread written communications for spelling, grammar and professionalism.
• Demonstrate excellent phone etiquette and organizational skills to support seamless communication.
• Maintain credit cards on file within secure practice systems and process payments.

\

• Proven experience in office administration or clerical roles, preferably within a healthcare setting such as counseling offices.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace, and data entry tools.
• Excellent organizational skills with the ability to multitask effectively in a busy environment.
• Exceptional customer service skills with a friendly demeanor and professional phone etiquette.
• Bilingual abilities are highly desirable to serve diverse patient needs effectively.
• Experience with multi\-line phone systems, filing systems, calendar management, and proofing documents is preferred.
• Ability to handle sensitive information discreetly while maintaining accuracy in data entry and record keeping.
• Embark on a rewarding career where your organizational talents make an immediate impact! We value energetic individuals eager to contribute their skills in a supportive environment that promotes growth and excellence in service delivery.

Pay: $16\.00 \- $18\.00 per hour Benefits:

• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• office administration: 1 year (Required)

Language:

• English and Spanish (Required)

Location:

• McAllen, TX 78504 (Required)

Work Location: In person