Manager (San Antonio)

Description

WHO WE ARE:

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are looking for a Manager III (Tele\-Center Operations Coordinator) to join the Central Texas Tele\-center. This position is located at 4801 NW Loop 410 \#902, San Antonio, TX. This position is not eligible for teleworking.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

An experienced UI professional with supervisory and leadership experience.

WHAT YOU WILL DO:

The TC Operations Coordinator performs complex (senior level) administrative and supervisory program work. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

WHAT YOU WILL BE RESPONSIBLE FOR

• Coordinate the activities of large groups of Unemployment Insurance (UI) Tele\-Center employees.
• Ensure staff handles claims timely and accurately, are paid correctly, and quality decisions are made through the use of professional interviewing techniques.
• Oversee compliance with policies and procedures to ensure high quality service by overseeing employees' work schedules.
• Oversee program activities, identifies opportunities for improvement, quality service delivery, effective coaching, mentoring and training.
• Oversee day\-to\-day service delivery; analyzes management reports; and may prepare and conduct presentations for citizens, clients, staff, management, or elected officials.
• Promote and supports program goals. May develop and implement training and program evaluations.
• Adherence to agency rules, policies, and procedures. Supervisory experience in a UI Call Center preferred.
• Strong verbal and written communications skills preferred.
• Works quickly, pays attention to detail, flexibility to perform multiple priorities with frequent interruptions.
• Serve our customers, other staff, groups, and situations with quality and timely customer service in accordance with TWC’s mission, vision, and philosophy.
• Perform other duties as assigned.

YOU QUALIFY WITH:

• Four years of full\-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year of which must have been in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

• Experience in using call center software.
• Experience using Microsoft Word, Excel, Access, PowerPoint, and Outlook; Avaya Call Management System (CMS) Supervisor, and Autonomy Qfiniti
• Extensive knowledge of UI procedures and experience providing technical guidance on difficult UI problems in a call center environment
• Leadership experience in planning, developing and implementing projects and activities

YOU GAIN:

• A Family Friendly Certified Workplace.
• Competitive salary: $5,425\.33/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active\-Employees/Health\-Benefits.

Duty involves up to 10% travel within the state of Texas.

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC\_ProgramManagement.pdf.

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301\.042\.

Primary Location: United States\-Texas\-San AntonioWork Locations: San Antonio:4801 NW Loop 410 (320\-4366\) 4801 NW Loop 410 Ste 902 Corporate Square San Antonio 78229\-5347Job: General and Operations ManagersOrganization: TEXAS WORKFORCE COMMISSIONSchedule: Full\-timeEmployee Status: RegularJob Type: StandardJob Level: ManagerTravel: Yes, 10 % of the TimeJob Posting: Apr 23, 2026, 12:00:00 AMWork From Home: No