POSITION SUMMARY

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ELIGIBILITY SPECIALIST I:

Under direct supervision, applies rules, regulations, and procedures to determine eligibility for public assistance programs for families and children in the Colorado Child Care Assistance Program Or Medicaid, Supplemental Nutrition Assistance Program (SNAP, also known as food assistance) AND Colorado Works program areas of the Department of Human Services.

ELIGIBILITY SPECIALIST II:

Under minimal supervision, applies rules, regulations, and procedures to determine eligibility for public assistance programs for families and children in the Colorado Child Care Assistance Program Or Medicaid, Supplemental Nutrition Assistance Program (SNAP, also known as food assistance) AND Colorado Works program areas of the Department of Human Services.

COMPENSATION:

ELIGIBILITY SPECIALIST I: $19\.31 \- $28\.96 Per Hour

ELIGIBILITY SPECIALIST II: $21\.25 \- $31\.86 Per Hour

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This vacancy announcement may be used to fill multiple positions at either level, depending upon qualifications and experience

WHAT YOU WILL DO

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ELIGIBILITY SPECIALIST I:

Gathers, assembles, and reviews information from applicants and recipients regarding financial and non\-financial criteria relevant to initial or continued eligibility. Establishes and maintains case files; prepares necessary documentation to initiate, continue, and modify public assistance; plans and organizes caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility and timeliness.

Verifies information by direct contact, collateral contacts, phone contacts and system interfaces. Interviews customers to obtain general case information and requests supporting documentation from customers as necessary. Enters and updates case/customer information within the automated computer system. Keeps customers informed of changes in laws or regulations that affect them.

Informs applicants/recipients of the relevant requirements and benefits of the program for which they have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response to notices generated by the computer under low independence. Approves/denies applicants based upon review of case information, in accordance with program rules and regulations under frequent case checks as performed by trainer, lead and/or manager.

Complex data entry through multiple County and State computer systems requires detailed, specific program knowledge with low independence. Maintains inquiry\-level access in multiple State and County computer systems for basic case information as necessary.

Provides administrative support for assigned programs including, but not limited to, maintaining records, and verifying the accuracy of records.

Partners with service providers and other agencies to achieve positive outcomes for customers.

Prepares documentation and cases for presentation in court hearings and serves as a representative at county and state evidentiary hearings or appeals; testifies as necessary.

Determines the need for recovery of funds or referral for fraud investigation and completes reports to the proper investigative resource in cases of suspected fraud.

Assists co\-workers as necessary.

Attend outreach events as needed.

May be required to work mandatory overtime.

May be required to work alternate schedules and in other Pueblo County locations.

Performs additional tasks as assigned, including filling in for other staff as necessary and/or required.

ELIGIBILITY SPECIALIST II:

Verifies information by direct contact, collateral contacts, phone contacts, and system interfaces. Enters and updates case/customer information within the automated computer system. Interviews customers to obtain general case information and requests supporting documentation from customers as necessary.

Informs applicants/recipients of the relevant requirements and benefits of the program for which they have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response to notices generated by the computer with moderate independence. Keeps customers informed of changes in laws or regulations that affect them. Approves/denies applicants based upon review of case information, in accordance with program rules and regulations under intermittent case checks as performed by lead and/or manager.

Complex data entry through multiple County and State computer systems requiring detailed, specific program knowledge with moderate independence. Ability to pull social security numbers from the MainFrame processing system. Maintains inquiry\-level access in multiple State and County computer systems for basic case information as necessary.

Provides administrative support for assigned programs including, but not limited to, maintaining records, and verifying accuracy of records.

Partners with service providers and other agencies to achieve positive outcomes for customers.

Assists in preparation for documentation and cases for presentation in court hearings and serves as a representative at county and state evidentiary hearings or appeals; testifies as necessary.

Determines the need for recovery of funds or referral for fraud investigation and completes reports to the proper investigative resource in cases of suspected fraud.

Assists co\-workers as necessary; Provides training and technical support to new and temporary eligibility specialists.

Attend outreach events as needed.

May be required to work mandatory overtime.

May be required to work alternate schedules and in other Pueblo County locations.

Gathers, assembles, and reviews information from applicants and recipients regarding financial and non\-financial criteria relevant to initial or continued eligibility. Establishes and maintains case files; prepares necessary documentation to initiate, continue, and modify public assistance; plans and organizes caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility and timeliness.

Performs additional tasks as assigned, including filling in for other staff as necessary and/or required.

WHAT YOU HAVE

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*ELIGIBILITY SPECIALIST I*EDUCATION:

High School Diploma or GED Equivalency

*required

EXPERIENCE:

Minimum of two (2\) years or more Administrative support experience or related clerical work

*required

SPECIAL REQUIREMENTS:

Must successfully pass background check

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*ELIGIBILITY SPECIALIST II*

EDUCATION:

High School Diploma or GED Equivalency

*required

EXPERIENCE:

Minimum of two (2\) years or more Administrative support experience or related clerical work

*required

Minimum of two (2\) years or more experience performing as an Eligibility Specialist

*required

SPECIAL REQUIREMENTS:

Must successfully pass background check

WHAT PUEBLO COUNTY OFFERS

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Comprehensive Benefits package (medical, dental, vision, etc.) for full\-time employees

Generous Vacation and Sick Leave Accrual

Remote \& Hybrid working opportunities

County Retirement Program

Autonomy to grow and find your career path with supportive leadership

Truly inclusive and diverse environment

Fitness Center (Historic Pueblo Courthouse Building)

May be eligible for up to 12\-weeks Paid Parental Leave Benefits (full\-time employees)

EMPLOYEE BENEFITS SUMMARY

2026 PAID HOLIDAYS* New Year's Day \- January 1st

* Day after New Year's Day \- January 2nd

* Martin Luther King, Jr. Day \- January 19th

* Memorial Day \- May 25th

* Employee Appreciation Day \- June 3rd

* Juneteenth Day \- June 19th

* Independence Day (observed) \- July 3rd

* Day before Labor Day \- September 4th (Early Release at 12:00pm)

* Labor Day \-September 7th

* Francis Xavier Cabrini Day \- October 5th

* Columbus Day / Indigenous Peoples' Day \- October 12th

* Veteran's Day \- November 11th

* Day before Thanksgiving \- November 25th (Early Release at 12:00pm)

+ Thanksgiving Day \- November 26th

+ Day after Thanksgiving\-November 27th

+ Christmas Eve Day \- December 24th

+ Christmas Day \- December 25th

* Day before New Year's Day \- December 31st (Early Release at 12:00pm)

* One Personal Day (County employees will have one paid personal day off in 2026\. This paid day off is to be chosen by the employee and approved by their Elected Official or Department Director.)

\ \= Regular Part\-Time Employees who are scheduled to work on a 2026 Holiday will receive Holiday Pay for two (2\) of the Holidays of their choice (marked with the single asterisk \ above) as approved by their Elected Official or Department Director

When a holiday falls on a Saturday, Friday will be celebrated as the County holiday

When a holiday falls on a Sunday, Monday will be celebrated as the County holiday

Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments.

All time off work taken by County employees for the days designated as Early Release shall be considered holiday time off for purposes "worked time" in determining Overtime in accordance with the Fair Labor Standards Act (FLSA).

If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday

The following time off types will not contribute to the daily or weekly overtime calculation: Unpaid Days Off, Unpaid Personal Days, and Unpaid Early Release Days.

Any employee that is required to work by their supervisor on a designated Unpaid Day Off,

a designated Unpaid Personal Day or during a designated Unpaid Early Release period shall be paid for work required and performed during such days and periods.

No employee may work during an Unpaid Day Off, an Unpaid Personal Day, or during an Unpaid Early Release period without the express authorization of their supervisor. This Resolution contemplates and authorizes supervisors to direct work during Unpaid Days Off, Unpaid Personal Days, or Unpaid Early Release Periods for community safety and County government essential activities such as snow removal, social worker visits for child welfare and other family emergencies, response to emergency calls by facilities and fleet employees, and required court appearances by County employees.

For weeks in which an Unpaid Day Off or an Unpaid Early Release takes place, County Exempt employees are designated as Non\-Exempt employees under the Fair Labor Standards Act. Those employees so designated will be required to clock in and out of work via email to their Director for all days worked during weeks that include an Unpaid Day Off.

No employees shall be permitted to work over 40 hours during a week that includes an Unpaid Day Off or an Unpaid Early Release without the express written authorization of their Director or Elected Official.

\\\ The above 2026 Holiday Schedule Resolution was originally approved by the Board of County Commissioners on December 15th, 2025 and then revised on February 12th, 2026 \& March 12th, 2026\\\

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DEPARTMENTS SCHEDULED TO WORK ON HOLIDAYS

Due to operational requirements, some employees will be required to work on holidays. The employee must take the holiday by the end of the month following the holiday at a date approved by their Elected Official or Department Director

SICK LEAVE

Regular full\-time employees accrue eight (8\) hours per month with a maximum accrual of 960 hours.

VACATION LEAVE

Upon initial date of hire: earn eight (8\) hours per month with a maximum accrual of 144 hours.

After 5 years: earn twelve (12\) hours per month with a maximum accrual of 216 hours.

Ater 10 years: earn sixteen (16\) hours per month with a maximum accrual of 288 hours.

RETIREMENT

All Regular Full\-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1\) month of continuous employment. A pre\-tax deduction of 8\.25% will be deducted from the employee's monthly pay.

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EMPLOYER MEDICAL CONTRIBUTION

Pueblo County's contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect.

*If Benefit Selections:*

Are greater than the employer contribution dollar amount, the difference is deducted from paycheck

Are equal to the employer contribution dollar amount, there is no effect on pay

Are less the employer contribution dollar amount, additional pay or cash back is not optional

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MEDICAL INSURANCE \- ANTHEM BLUE CROSS/BLUE SHIELD (optional)

*Medical, Dental, \& Vision Rates are for the 2026 Plan Year (effective January 1st, 2026\)*

HIGH DEDUCTIBLE HEALTH PLAN