Office Assistant

About us

Prime Time Travel is a small boutique travel agency in Edmond, OK. We are professional, challenging, customer\-centric and our goal is to provide amazing travel adventures for our clients..

Our work environment includes:

• Modern office setting
• Safe work environment
• Growth opportunities
• Relaxed atmosphere
• On\-the\-job training

Job description

Prime Time Travel is looking for a dedicated, hardworking, and personable Travel Agent Assistant to join our team in Edmond, OK. We are a boutique vacation planning business that prides ourselves on the best in quality travel arrangements. Ideal candidate will have had travel experience (especially in Europe) and a desire to work in the travel business.

Job Responsibilities

Assist travel agents with the following:

• Customer Service: Provide prompt, friendly, and professional assistance to clients via email, phone, addressing their travel\-related inquiries, concerns, and requests
• Travel Planning: Collaborate with clients to understand their travel preferences, budget, and requirements, and work with agents to help plan and book suitable destinations, accommodations, flights, and activities
• Create and modify travel itineraries based on client feedback
• Booking Management: Handle travel bookings, including, hotels, tours, and other travel\-related services
• Ensure accuracy in booking details, confirmations, and payment processing
• Research and Product Knowledge: Stay updated on the latest travel trends, destinations, airline policies, and other industry\-related information
• Online Platform Management: Utilize our online travel agency platforms and tools to access travel information, make bookings, and manage client profiles.
• Ensure data accuracy and timely updates
• Problem Solving: Effectively resolve any issues or complaints raised by clients, demonstrating empathy and professionalism
• Coordinate with relevant parties to find appropriate solutions
• Administrative Support: Assist in maintaining records, invoices, and reports related to client bookings and transactions
• Support administrative tasks as needed
• Collaboration: Work closely with the travel agency team, including travel agents, marketing personnel, and other virtual assistants, to ensure smooth operations and client satisfaction
• Marketing: Manage agency’s social media platforms, including Facebook, twitter, Instagram, etc,
• Create social media marketing campaigns and make related posters, flyers, etc
• Develop and implement email marketing campaigns, including newsletters and targeted email campaigns

Qualifications

Desired

• International travel experience
• Travel planning experience
• Work in an office setting

Required

• Excellent verbal and written communication skills
• Exceptional customer service skills, with the ability to empathize, understand clients' needs, and provide personalized solutions
• Strong attention to detail and organizational abilities to manage multiple tasks simultaneously while working under deadlines
• Problem\-solving skills and the ability to remain calm and composed in stressful situations
• Excellent administrative skills, such as data entry, record keeping, and report generation
• Familiar with Microsoft Office package
• Excellent skills in graphic designing, making posters, flyers, leaflets, etc.
• Willingness to adapt to a dynamic and fast\-paced environment
• Must be able to take direction and work in a team environment

Pay: $12\.00 \- $13\.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Please describe why you think you would be a good fit for this position.
• Please describe what you are looking for in a job.
• Please describe your travel experience.

Experience:

• Office: 3 years (Preferred)
• Computer skills: 3 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person