Legal Assistant / Receptionist

The Legal Assistant / Receptionist serves as the first point of contact for the firm and plays a critical role in delivering a professional, organized, and responsive client experience. This position is responsible for managing incoming communications, supporting client intake efforts, and assisting with administrative and document\-related tasks

Key Responsibilities

• Client Communication \& Call Management
• Answer all incoming calls promptly and professionally
• Schedule client appointments as needed
• Return all missed calls and voicemails within 24 hours
• Conduct outbound follow\-up calls to prospective clients who have not yet scheduled intake appointments
• Maintain a high level of professionalism and empathy in all client interactions
• Email \& Communication Coordination
• Monitor incoming emails and ensure timely responses or proper routing
• Document all client communications accurately in the firm’s CRMs
• Client Intake Support: Assist the Intake Coordinator and intake team as needed by scheduling and confirming intake appointments
• Documents \& Administrative Support: Review, upload, and organize client documents in the firm’s system
• Ensure all documents are properly labeled, categorized, and accessible
• Assist with general administrative tasks to support the intake and legal teams

Workflow Prioritization

Prioritize responsibilities in the following order:

• Answering and returning incoming calls
• Completing outbound follow\-up calls to prospective clients
• Assisting with document management and administrative tasks

Qualifications

• Previous experience in a legal, administrative, receptionist, or client service role preferred
• Strong communication skills (both verbal and written)
• Excellent organizational and multitasking abilities
• Ability to handle high call volumes while maintaining professionalism
• Detail\-oriented with strong data entry accuracy
• Comfortable using CRM or case management systems
• Ability to work independently and as part of a team

Key qualities:

• Professionalism and client\-first mindset
• Strong time management and prioritization skills
• Reliability and accountability
• Problem\-solving and adaptability
• Attention to detail
• Work Environment
• Fast\-paced legal office environment
• High level of client interaction via phone and email
• Collaborative team setting with cross\-functional support

Pay: $19\.00 \- $21\.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote