Office & Operations Assistant Part Time (2–3 days per week)

About Us:

MacPro Restore is a rapidly growing restoration and service company based in West Des Moines, serving the entire metro area. We specialize in water damage mitigation, fire and smoke damage, mold remediation, reconstruction, air duct cleaning, carpet cleaning, pressure washing, and deck restoration. As a dynamic startup with big growth goals, we’re looking for sharp, dependable team members who want to grow with us and help support our expanding operations.

Our Mission:

We serve people during some of the most stressful and difficult moments in their lives—when their homes or businesses have been damaged by water, fire, or mold. We’re looking for someone who is organized, dependable, and genuinely cares about helping others. Compassion, empathy, and strong communication are key in this role.

Position Overview:

We’re hiring a Part\-Time Office \& Operations Assistant (2–3 days per week) to support our Office Manager and help keep daily operations running smoothly.

This role is ideal for someone who enjoys staying organized, handling a variety of tasks, and being a reliable support person for both the office and field team. You’ll assist with administrative work, customer communication, and internal processes while learning how a growing service business operates behind the scenes.

There is opportunity to take on more responsibility over time as the company continues to grow.

Key Responsibilities:

• Support the Office Manager with daily administrative and operational tasks
• Assist with invoicing and basic bookkeeping\-related duties
• Help manage client communication via phone, email, and scheduling
• Provide support for job coordination and internal tracking systems
• Assist with remote estimating and documentation (training provided)
• Help maintain organized records, files, and workflows
• Provide administrative support to technicians and project managers
• Assist with light marketing tasks (social media, email, local outreach – training provided)
• Help document processes and improve efficiency as we grow

Qualifications:

• Experience in administrative, customer service, or office support roles
• Strong attention to detail and organizational skills
• Comfortable learning new systems and software
• Positive attitude and team\-first mindset
• Ability to follow direction while also being proactive
• Comfortable working in a fast\-paced, small business environment
• Knowledge of restoration, construction, plumbing, or HVAC is a plus

What We Offer:

• Flexible
part\-time schedule (2–3 days per week)
• A stable support role with clear responsibilities
• Opportunity to grow into a larger role over time
• Supportive, team\-oriented environment
• Family\-based, veteran\-owned business that values its team

Schedule:

• 2–3 days per week
• Day shift (flexible scheduling available)
• After Hours Dispatch Support (rotating on\-call from home)

Pay: $17\.00 \- $18\.00 per hour

Benefits:

• Paid time off

Application Question(s):

• This role is 2 days in office with phone support on call (work from home on rotation). can be flexible on timing but is a day job. Please list your availability. Day/Times
• Do you have experience in an administrative or customer service role in a construction, plumbing, HVAC, or restoration company?
• Are you comfortable learning new software and systems such as Xactimate (estimating software) and basic marketing tools (social media, email, etc.)?
• This role will involve working closely with people who are dealing with home or property damage. Are you comfortable with this and can exhibit compassion and a sense of urgency?
• Are you comfortable with wearing many hats inside an ever changing environment?

Work Location: In person