Front Desk Administrative Assistant

POSITION TITLE: Front Desk Administrative Assistant (Hourly)

REQUISITION \#: req8412

DEPARTMENT: Traffic Operations

LOCATION: TRAFFIC OPERATIONS FAC

BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights.pdf

EMPLOYMENT TYPE: Part\-Time Hourly

FLSA STATUS: Non\-Exempt

HOURLY RATE: $21\.00 \- 25\.00 per hour (based on relevant experience)

SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 4/13/2026.

The City of Fort Collins is a bias\-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up\-to\-date. The status of your application will be updated in your applicant profile.

Post\-Offer Requirements

* Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

Job Summary

The City of Fort Collins Traffic Operations Department is seeking a detail\-oriented and customer\-focused Front Desk Administrative Assistant to join our team! In this role, you will be the welcoming face of our department, assisting both internal and external customers with professionalism and efficiency. This is an hourly, non\-benefited position for someone who will work on\-site with an anticipated weekly commitment of 20\-25 hours a week; working hours will be between the hours of 8 am \- 5 pm, Monday – Friday. This is a fantastic opportunity for someone who has passion for communication and customer service, the organizational skills needed to work on multiple projects, and a desire to be part of the daily operations of local government!

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Answer phones, emails, and in\-person customer inquiries and ensure they are directed to the appropriate personnel or department.
• Input requests and dispatch through software program with detail and accuracy.
• Coordinate meetings with partners and internal staff.
• Prepare agendas, type minutes at meetings, and track action items.
• Coordinate and schedule special events, department meetings, and travel arrangements.
• Provide clerical support including preparing or answering correspondence; open and route incoming mail and prepare outgoing mail.
• Maintain effective office systems and procedures, including supply inventory.
• Responsible for maintaining specific projects or programs for the department as assigned.
• Provide administrative support to department staff and managers.
• Perform general office tasks such as filing, photocopying, and data entry.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Ability to provide exceptional customer service.
• Ability to work with a diverse customer population.
• Ability to communicate effectively with participants, other departments, and management.
• Must be organized when completing daily records, logs and incident reports.
• Ability to remain composed in urgent or stressful situations and make sound judgments.
• Ability to work with diverse guests, occasionally under stressful circumstances.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to type 50 wpm.
• Knowledge of basic math.
• Ability to enter data accurately; use spreadsheet and database software.
• Ability to respond effectively to customer service requests.
• Ability to communicate effectively orally and in writing.
• Good organization skills; attention to detail; multi\-tasking skills.
• Ability to understand a total process flow and ensure that all details of a task are accomplished properly.
• Ability to work under moderate supervision and to exercise independent judgement as required.

Required Education

• Minimum/Preferred Education Level
• Minimum High school diploma or general education degree (GED)

Experience Requirements

Two years of prior experience in customer service and an administrative role preferred; or equivalent combination of education and experience.

Required Certificates, Licenses, Registrations

Valid driver’s license preferred

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970\) 221\-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.