Administrative Assistant

Salary

$37,440\.00 \- $45,760\.00 Annually

Location0118 \- Muni Court Housing

Job Type

Part\-time Employee

Job Number

10382\-HR

Department

0118 \- Muni Court Housing

Division

011801 \- Cleveland Muni Court\-Housing

Opening Date

04/06/2026

Closing Date

4/20/2026 11:59 PM Eastern

Description

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Administrative Assistant

The Administrative Assistant assigned to the Bailiff Department serves as the primary point of contact for members of the public seeking assistance from the Housing Court. This position is responsible for providing professional customer service to individuals visiting the Bailiff Department, assisting with walk\-up inquiries, and helping ensure the orderly flow of information and services. The Administrative Assistant assists members of the public with general questions regarding Housing Court processes, provides guidance on forms and procedures, and performs administrative and clerical duties in support of the Bailiff Department. This role requires strong communication skills, attention to detail, and the ability to interact with the public in a professional and respectful manner.

Examples of Duties

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Essential Responsibilities

The duties listed below are representative of the work performed in this position but are not intended to be all\-inclusive.

• Serve as the first point of contact for individuals seeking assistance from the Bailiff Department.
• Greet and assist members of the public in a professional, courteous, and respectful manner.
• Respond to walk\-up inquiries regarding Housing Court processes, services, and procedures.
• Provide assistance with locating, reviewing, and submitting Housing Court forms and related documents.
• Answer incoming telephone calls and direct inquiries to the appropriate department personnel when necessary.
• Provide general information to the public while ensuring compliance with court policies and procedures.
• Maintain visitor sign\-in sheets and assist with managing the flow of visitors within the department.
• Process and organize forms and documents submitted by members of the public as directed by department staff.
• Provide administrative and clerical support to the Bailiff Department, including data entry and record maintenance.
• Maintain orderly and professional reception and waiting areas.
• Assist Bailiffs and departmental staff with routine administrative duties as assigned.
• Perform other duties as assigned by the Chief Bailiff or the Housing Court Judge.

Minimum Qualifications

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Applicants must possess a combination of education, experience, skills, and personal characteristics sufficient to successfully perform the essential duties of the position.

• High school diploma or equivalent.
• Experience providing customer service or administrative support in a public or professional office setting.
• Basic computer proficiency and familiarity with standard office software applications.
• Strong interpersonal, communication, and organizational skills.
• Basic keyboarding and data entry skills.

Equivalent combinations of education and experience may be considered.

Supplemental Information

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Knowledge, Skills, and Abilities

• Ability to interact professionally and effectively with members of the public, litigants, attorneys, and court personnel.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to manage multiple tasks in a fast\-paced, public\-facing environment.
• Strong organizational skills and attention to detail.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
• Ability to operate standard office equipment, including computers, telephones, copiers, printers, and related office technology.
• Ability to follow court policies, procedures, and departmental guidelines.
• Ability to maintain professionalism when assisting individuals who may be experiencing stressful or difficult situations.

Preferred Qualifications

• Post\-secondary education or professional training.
• Prior experience working in a court, legal office, government agency, or other public service environment.
• Experience assisting members of the public with forms, documentation, or procedural information.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.

Court Expectations of Employees

All employees of the Cleveland Housing Court are expected to comply with Court policies, procedures, and guidelines; serve as professional role models both within and outside the Court; perform duties accurately and timely in accordance with workload demands; meet established productivity standards; and maintain regular communication with supervisors regarding departmental operations and issues.

At\-Will Employment

The Communication Director serves at the pleasure of the Court and is an at\-will employee. This position is not part of the classified civil service system and is not represented by a bargaining unit. The Cleveland Housing Court is an Equal Opportunity Employer committed to fostering a diverse and inclusive workforce.

Pre\-Employment Requirements

Any candidate offered employment will be required to successfully complete pre\-employment screenings mandated by the City of Cleveland, including a criminal background check and drug screening. New hires will be subject to a 160\-day probationary period.

The City's guiding principles are as follows: Placing Clevelanders at the Center, EmpoweringEmployees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.

Employer

City of Cleveland

Address

601 Lakeside Avenue

Cleveland, Ohio, 44114

Phone

216\-664\-2493