Summary
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- Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level;
- Utilize and maintain service desk management application;
- Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs;
- Manage and maintain printers, scanners, and other peripherals including firmware and driver updates;
- Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary;
- Set up, configure, install, and document hardware and software;
- Provide support for mobile computing devices and remote access;
- Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians;
- Receive and maintain inventory of IT related assets according to internal control policies;
- Assist with creating and closing user accounts;
- Provide backup assistance to the Courtroom Technology Administrator and other IT staff;
- Participate in local or national conferences and similar gatherings to continue professional development; and
- Perform other related duties, as assigned.
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- Employees must be United States citizens or eligible to work in the United States.
- Employees will be hired provisionally pending the results of a background investigation.
- Employees are required to adhere to the Code of Conduct for Judicial Employees.
- Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
- Positions with the United States District Court Clerk's Office are Excepted Service appointments.
- Excepted service appointments are at will and can be terminated with or without cause by the Court.
- Must have one year of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end\-user training. Proficiency in Windows and Microsoft Office products is required.
- Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product.
- Ability to independently analyze, isolate and solve IT related problems.
- Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
- Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment.
- Ability and willingness to travel occasionally to district offices and off\-site training.
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- 2210 Information Technology Management
This six\-month temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs.
Learn more about this agency
This job is open to
### The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Duties
Requirements
### Conditions of employment
### Qualifications
Additional requirements:
The successful candidate will be a customer service\-oriented professional who is responsible, friendly,
organized and have the following:
### Education
High school graduation or equivalent required. College degree preferred.
### Additional information
To view the full job announcement please visit our website at www.vaed.uscourts.gov
The United States District Court is an Equal Opportunity Employer.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
========
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full\-time, part\-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position.
Required Documents
A cover letter, detailed resume, an Application for Federal Judicial Branch Employment (located under Related links on the Employment page of our website at www.vaed.uscourts.gov/jobs), and a list of professional references.
### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Priority review for applications received by April 02, 2026\. Submit materials electronically to Jobbox1@vaed.uscourts.gov . Hard and faxed copies of applications will not be accepted. Incomplete applications will not be considered.
### Agency contact information
Human Resources Office
Phone
7572227303
jobbox1@vaed.uscourts.gov
### Next steps
Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted.
Overview
Accepting applications
Open \& closing dates
03/30/2026 to 06/30/2026
Salary
$45,365 \- $56,713 per year
Pay scale \& grade
CL 24
Location
1 vacancy in the following location:
Norfolk, VA
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Temporary \- 6 months
Work schedule
Full\-time
Service
Excepted
Promotion potential
25 \- Pay Plan: CL
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
FY26\-13N
Control number
863077600