Client Care & Engagement Specialist

Client Care \& Engagement Specialist (Intake) – Hybrid \| Denver

At the Individual and Relationship Therapy Center (IRTC), this is not a typical intake role—this is a client conversion and engagement role.

You are the first impression and deciding factor for potential clients who are often considering multiple practices. Your ability to connect, communicate our value, and guide clients toward choosing IRTC is essential to our growth.

What You’ll Do

• Answer calls and emails with warmth, confidence, and professionalism
• Build quick rapport and understand client needs
• Clearly communicate why IRTC is the right fit
• Convert inquiries into scheduled clients
• Match clients with therapists and manage scheduling
• Track all activity in our EHR system
• Collaborate with clinicians to optimize schedules
• Support light admin and office tasks

What Makes You a Great Fit

• You naturally think with a
marketing and engagement mindset
• You’re persuasive, but genuine—people trust you quickly
• You enjoy helping people make decisions (not just giving information)
• You’re team\-oriented and motivated by contributing to growth
• You’re organized, proactive, and detail\-oriented
• You've worked in a service\-related role before (server, customer service)

Requirements

• Experience in mental health, wellness, or similar field
• Strong communication skills (phone \+ email)
• Tech\-savvy and quick to learn systems
• Bachelor’s or Associate’s degree (psychology or related preferred)

Details

• 25–30 hours/week (Mon–Fri)
• Hybrid (Denver)
• 80% client engagement / 20% admin

This is a high\-impact role for someone who wants to be part of a growing, mission\-driven team—not just fill a seat.

Pay: $26\.00 \- $28\.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Work Location: Hybrid remote in Denver, CO 80246