Position Information
Posting Number S06645P
Position Title Admissions Counselor II
Department Social Work
Location Arlington
Position Status Full\-time
Work Schedule
Monday – Friday; 8:00am – 5:00pm
- Expected travel in and out of the state of Texas to conferences (automobile, bus, train or plane).
- May be asked to travel international.
- Provide expert knowledge, advice, and counseling to prospective students, applicants, and others about applying to and enrolling in the UTA School of Social Work undergraduate and graduate programs.
- Respond to phone calls, emails, and walk\-ins with admissions information, status updates, and counsel applicants when additional documents are needed.
- Offer information to prospective undergraduate and graduate students and their families at various stages of the college search cycle and admissions process about freshman enrollment, transfer admissions, transfer credits, readmission, special student status, graduate admissions, and career opportunities in the social work field.
- Review and assess transcripts of prospective transfer and graduate students and guide them on enrollment requirements for our academic programs.
- Manage and review application files from receipt through evaluation, ensuring the files are accurate for determining admission decisions in the university’s CRM and other databases.
- Maintain and update admission information across multiple databases, and follow up with probationary, readmitted, and other applicants to ensure timely admissions.
- Keep detailed records and logs to guarantee timely communication with prospective students, applicants, recruiters, admissions committee members, academic advisors, program directors, deans, supervisors, and staff.
- Ensure a consistent and prompt flow of admission files within the Slate CRM and other online management systems.
- Coordinate with University Admissions and other offices to resolve errors or issues and ensure accurate, timely admissions decisions are entered.
- Input official admissions information or decisions as directed by the supervisor and in line with SSW, UTA, and UT System requirements.
- Ensure admissions information on website, in marketing materials, on the application platform, and other communications is consistent and accurate.
- Reconcile various university admissions reports with SSW data and information.
- Provide administrative support with scholarship submissions, packaging, tracking, informing, and communicating with applicants.
- Provide information about scholarships to prospective students, maintain accurate records, and assist the manager as needed to ensure an efficient, timely decision\-making process.
- Attend professional conferences, college and career fairs to set up and staff the admissions booth; provide admissions information and counseling to prospective students at college fairs.
- Conduct admissions information sessions when recruiters are unavailable due to travel.
- Collaborate closely with other SSW staff and the communications, recruiting, and marketing teams to ensure a cohesive and successful approach to the admissions process.
- Assist with administrative tasks related to recruiting, admissions, communications, marketing, and scholarships as needed.
- Serve as the primary SSW admissions office administrator, working alongside the academic recruiters, SSW MARCOM staff, and leaders to ensure the office is staffed to handle calls, emails, walk\-ins, and visitors during regular business hours.
- Provide additional administrative support to the manager and assistant dean as needed to maintain smooth office operations.
- No degree with six (6\) years or more of experience in student admissions or student services with a knowledge of higher education admissions and entrance requirements.
- Demonstrate successful recruiting experience and experience using a Customer Relationship Management (CRM) such as Slate, HubSpot, Salesforce or other similar database management platforms.
- Associate degree or higher.
- Three (3\) years or more of experience in admissions processing, student counseling, student affairs, or student services.
- Experience using a Customer Relationship Management (CRM) platform such as Slate or HubSpot for student Admissions.
- Experience in public speaking and speaking in front of large groups.
- Experience developing PowerPoint presentations and using Excel.
- Experience using online web conference platforms.
- Excellent communication skills, including the ability to speak professionally in front of large groups.
- Computer skills, including, but not limited to Microsoft Office (Word, Excel, and PowerPoint) and Adobe software office products.
- Excellent written and speaking communication skills.
- Demonstrated experience tracking, logging, and managing applications, e\-paperwork, and timely follow\-up while providing a positive customer service experience.
- Must be enthusiastic about promoting higher education in a diverse and inclusive environment.
- Need a valid state Driver’s License and the ability to legally drive personally owned vehicle to admissions and professional conferences and college fairs (you will be reimbursed for expenses following state, federal, UTA and UT System, guidelines).
- Any other documents you wish to provide such as PowerPoint presentations you have created, videos or audios of you in a public speaking setting, documents showing organization and planning skills, evidence of customer service training, etc.
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- Resume or CV
- Cover/Interest Letter
- Portfolio or Work Samples
- Work Samples
- Other Document(s)
- Relevant URL
Salary Salary is commensurate based on qualifications and relevant experience up to $50,000
Pay Basis Bi\-weekly
Job Summary
The Admissions Counselor II provides advanced professional knowledge, advice, and counseling about the UTA and School of Social Work admission processes. Process, review, and compile graduate admissions files for the master’s and doctoral admissions committees. Keep accurate admissions records and, in the CRM, monitor and follow up with students missing necessary documents to complete their application files. Respond to students’ calls and emails, offer precise admissions information, and document interactions properly in the CRM. Coordinate with University Enrollment Management, Graduate Admissions, SSW Academic Programs, supervisors, and other staff as needed to support the admissions process and resolve any issues. Oversee the scholarship submission process and offer administrative support as required. Represent the university at admissions information sessions or other recruiting events as needed. Perform additional duties as assigned.
Essential Duties and Responsibilities
Minimum Qualifications
Preferred Qualifications
Knowledge, Skills and Abilities
Other Requirements
Workplace and Eligibility Conditions
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee\-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation\-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113\.001(2\) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA\-48\. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally\-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington (UTA) is located in the heart of the Dallas\-Fort Worth\-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest\-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R\-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic\-Serving Institution and an Asian American and Native American Pacific Islander\-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News \& World Report, 2023\). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028\. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure\-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic\-plan/rise100.
This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817\-272\-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies 1
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted 3
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1\) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2\) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (\*).
\ What is the highest level of education attained?
+ GED
+ High School Diploma
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree
+ PhD or equivalent
\ How many years of experience do you have with counseling students in an academic and scholastic matter, with a broad knowledge of institutional admission requirements?
+ None/less than 1 year
+ 2 to 3 years
+ 4 to 5 years
+ 6 years or more
\ How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
+ None/less than 1 year
+ 1 to 2 years
+ 3 to 4 years
+ 5 years or more
\ Are you willing to travel?
+ Yes
+ No
\ Please indicate whether you have completed any UTA Leadership Development programs.
+ Aspiring Leaders Program
+ MavsSupervisor Success Program
+ MavsManager Foundations Program
+ Leading People Credential (completion grants supervisory experience credit for internal entry\-level supervisory roles)
+ None of the above
Documents Needed To Apply
Required Documents
Optional Documents