Business Development & Operations Manager

The Opportunity: Become the "Right Hand"

Heather Road Investments, LLC is a rapidly growing ATM and private investment firm. As the Owner pivots focus toward the launch of Total Armored Group (TAG)—our new Cash\-in\-Transit armored vehicle service—we are seeking a powerhouse Business Development \& Operations Manager to take the reins of our ATM division.

This isn't a "maintenance" job. This is a "Building" job. You will be the architect of our systems and the hunter for our growth.

Core Responsibilities

* Systems Architecture (Inside): Serve as the "Super\-User" for HubSpot (CRM) and Limble (CMMS). You will be responsible for full data entry, asset mapping, and workflow automation to turn our tools into a data\-driven engine.

* Strategic Business Development (Outside): Blanket the Greater Seattle/Tacoma region to secure high\-profit ATM placements. We prioritize Gross Profit per Location over simple unit count.

* Institutional Targets: Assist the Owner in courting "Whale" accounts (e.g., Seattle Convention Center, stadiums) and securing FI co\-branding sponsorships for existing locations.

* P\&L \& Efficiency Management: Audit cost centers to identify "leaks" in the operation. You will manage the P\&L to find efficiencies in route density, maintenance, and SaaS ROI.

* Global Team Management: Oversee and project\-manage a Virtual Assistant (VA) in the Philippines for marketing campaigns and our upcoming website launch.

* Operational Backup: Perform light technical field work or site surveys as needed to support the field team and ensure 100% uptime for high\-value accounts.

Candidate Profile

* Experience Over Degrees: We care about your track record. You must have 3–5\+ years in a technical or financial operations role.

* The "Hybrid" Skillset: You are comfortable pivot\-shifting between a high\-level P\&L meeting and a "boots on the ground" sales call in Tacoma.

* Software Proficiency: You have successfully implemented or maximized enterprise\-level CRMs or inventory management systems in the past.

* Local Expertise: You know the Seattle/Tacoma corridor and can identify high\-traffic opportunities before the national competitors do.

The Path to Leadership

We are an expanding portfolio. This role is designed to grow as we do:

* Year 1: Stabilize and optimize the ATM business units and hit GP\-based KPIs.

* Year 2\+: As the portfolio expands with TAG and other ventures, this role has a direct path toward executive leadership (Director of Operations or COO).

Pay: $36\.00 \- $48\.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe a time you took a CRM (like HubSpot) or a CMMS (like Limble) and moved it from a "basic setup" to a fully functional, automated system. What was the specific result?
• This role manages cost centers and P\&L efficiencies. Can you give an example of a specific "operational leak" or inefficiency you identified and fixed in a previous role that improved the bottom line?
• We prioritize Gross Profit per location over the total number of locations. How would you approach identifying a "high\-value" ATM target in the Seattle/Tacoma area versus a low\-value one?
• Describe your experience managing or project\-managing remote teams or Virtual Assistants (VAs). What tools or processes do you use to ensure they stay on track?
• This role requires a mix of office\-based systems building and "boots on the ground" business development across the Greater Seattle/Tacoma region. Are you comfortable with a role that requires regular travel within this corridor?
• Are you willing and able to perform light technical field work (e.g., basic troubleshooting or site surveys) if the primary field technician is unavailable?
• We are launching a new armored car service (TAG) alongside our ATM business. How does the prospect of a "Path to Leadership" (COO/Director) influence your interest in this specific role?
• On a scale of 1–10, how would you rate your ability to build custom reporting dashboards in HubSpot without external assistance?

Work Location: Hybrid remote in Everett, WA 98201