Household Concierge & Operations Manager

Household Concierge \& Operations Manager

Fresh Start Organization \| Napa Valley \+ Sonoma

Fresh Start Organization is a high\-touch home organization and household concierge company serving busy families and professionals. We are seeking a proactive, highly organized Household Concierge \& Operations Manager to support daily operations and assist with hands\-on household management.

This role is a unique blend of operations, coordination, and in\-home execution—ideal for someone who enjoys both behind\-the\-scenes organization and hands\-on work in beautiful homes.

Role Overview

This position combines:

* Client Concierge Support (errands, coordination)

* In\-Home Execution (light organizing \+ household resets)

* Business Operations Management (calendar, inbox, logistics)

Makenzie (Founder) leads client relationships and strategy, while you focus on execution, coordination, and follow\-through.

Key ResponsibilitiesConcierge Client Support (Execution)

• Run errands (returns, drop\-offs, pickups)
• Coordinate home vendors (cleaners, landscapers, maintenance, etc.)
• Schedule service appointments
• Assist with ongoing household needs and logistics
• Manage small to medium tasks independently

You are responsible for ensuring nothing falls through the cracks and that plans are executed seamlessly.

In\-Home Concierge Support (Sonoma Client \& Growing)

Provide hands\-on support in a client’s home (up to 20 hours/month in Sonoma):

• Light organizing and maintaining systems
• Resetting spaces (kitchen, pantry, closets, common areas)
• Cleaning out and maintaining refrigerator organization
• Managing donation items and light household resets
• Supporting overall home functionality and upkeep

This is a high\-trust, detail\-oriented role inside a private residence.

Administrative \& Operations Support

• Maintain internal systems, checklists, and documents
• Track project details and ensure organization across systems
• Assist with expense tracking and light bookkeeping coordination (as needed)
• Support Makenzie with operational and administrative tasks
• May include marketing support (Instagram, Emails, Flyers, Presentations, etc.) based on candidates skill level

Office \& Errand Support

• Organize physical files and receipts
• Manage returns and product exchanges
• Drop offs to donation centers
• Handle post office drop\-offs and pickups
• Pick up printed materials or supplies as needed

Scheduling \& Calendar Management

• Manage the Fresh Start project calendar
• Schedule organizing projects and refresh memberships
• Coordinate team schedules (organizers \+ lead organizer)
• Confirm upcoming client appointments
• Ensure projects are properly staffed

Client Communication

• Manage the company inbox and respond to client inquiries
• Coordinate consultations and scheduling
• Send confirmations, reminders, and follow\-ups
• Maintain accurate and organized client records (HoneyBook)

Qualifications

• Highly organized and detail\-oriented
• Strong communication and client service skills
• Ability to manage multiple priorities and projects
• Proactive, solution\-oriented mindset
• Comfortable running errands and working in clients’ homes
• Tech\-comfortable (email, scheduling tools, CRM systems like HoneyBook)
• Experience in operations, administration, personal assistant work, or organizing preferred

Ideal Candidate

You are someone who:

• Loves organization and creating efficient systems
• Enjoys both behind\-the\-scenes work and hands\-on tasks
• Takes initiative without needing constant direction
• Is calm, reliable, and resourceful
• Notices what needs to be done before being asked
• Enjoys supporting a growing business

What Success Looks Like in This Role

• Concierge clients’ needs are met efficiently and professionally
• In\-home spaces are consistently maintained and functional
• Clients feel supported, cared for, and responded to promptly
• Makenzie is freed up to focus on sales, marketing, and growth

This Role is NOT for You If…

• You prefer to be told exactly what to do rather than taking initiative
• You get overwhelmed managing multiple tasks or shifting priorities
• You are uncomfortable working in clients’ homes or handling personal tasks
• You are looking for a purely remote or desk\-only position
• You struggle with follow\-through or attention to detail
• You are not comfortable running errands or handling hands\-on tasks
• You prefer a slow\-paced or highly structured environment with little variation
• You are not available during weekday daytime hours

This Role IS for You If…

• You take initiative and enjoy figuring things out independently
• You love staying organized and keeping things running smoothly
• You enjoy both behind\-the\-scenes work and hands\-on tasks
• You are calm, adaptable, and solution\-oriented
• You notice what needs to be done before being asked
• You enjoy supporting others and making their lives easier
• You take pride in being reliable and detail\-oriented

Position Details

* Location: Napa Valley \+ Sonoma (mix of remote \+ in\-person)

* In\-Home Client Support: Up to 20 hours/month

* Schedule: 25–30 hours per week (consistent but flexible)

• No evenings or weekends
• Example schedules:
• Monday–Thursday, 9am–4pm
• Monday–Friday, 9am–2pm

* Compensation: $28–$34/hour, depending on experience

Growth Opportunity

This role is designed to grow into a full\-time position as the business expands—particularly with the addition of a second concierge client.

Compensation and opportunity will directly reflect performance, initiative, and contribution to the company’s growth.

Pay: $28\.00 \- $34\.00 per hour

Location:

• Napa, CA 94559 (Preferred)

Ability to Commute:

• Napa, CA 94559 (Required)

Work Location: Hybrid remote in Napa, CA 94559