Clinical Operations Assistant

*7,000 Diseases \- 500 Treatments \- 1 Rare Pharmacy*

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever\-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

*Join the PANTHERx team, and define your own RxARE future in healthcare!*

Location: Pittsburgh, PA (Hybrid)

Classification: Non\-Exempt

Status: Full\-time

Reports to: Clinical Professional Development Manager

Purpose

The Clinical Operations Assistant provides dedicated administrative support to the Clinical Patient Engagement team, with a strong focus on supporting clinical workflows, documentation, and quality review processes. This role is responsible for coordinating administrative activities, managing schedules and communications, and supporting clinical excellence initiatives. The position requires strong organizational skills, attention to detail, and proficiency with Microsoft\-based technology platforms.

Responsibilities

Administrative Support

• Provide comprehensive administrative support to Clinical Patient Engagement leadership and team members.
• Coordinate and schedule team meetings, trainings, and recurring review sessions using Outlook and Microsoft Teams.
• Track staffing updates to determine training needs
• Prepare, format, and maintain documents, reports, and presentations using Microsoft Word, Excel, and PowerPoint.
• Track action items, maintain shared files, and support documentation workflows for clinical and operational initiatives.
• Handle confidential and sensitive information in accordance with company policies and HIPAA requirements.

Clinical Call Quality Support

• Locate, retrieve, download, and organize recorded pharmacist–patient clinical calls from internal systems to support clinical call quality reviews.
• Maintain accurate logs and tracking files for recorded calls, reviews completed, and follow\-up needs.
• Coordinate with clinical leadership to ensure call recordings are available and prepared for scheduled quality review sessions.
• Support continuous quality improvement efforts by ensuring timely and accurate administrative execution of call review processes.

Communication \& Coordination

• Draft and distribute internal communications, meeting summaries, and follow\-up materials for the Clinical Patient Engagement team.
• Support cross\-functional coordination with Clinical, Operations, IT, and Training teams as needed.
• Assist with onboarding logistics and administrative needs for new team members within Clinical Patient Engagement.

General Project Support

• Assist with the organizing of special projects and process improvement initiatives related to the Clinical Patient Engagement team.
• Provide backup administrative coverage and support other administrative staff as needed.
• Support organization and maintenance of shared calendars, folders, and team resources.

Required Qualifications

• High School diploma or equivalent.
• Minimum of two (2\) years administrative assistant experience with a focus on customer service.
• Proficiency in Microsoft Office/Outlook.
• Excellent communication skills.
• High attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Excellent written and verbal communication skills.
• Good organizational and multi\-tasking abilities.
• Problem\-solving skills.
• Proactive, self\-directed, and able to anticipate administrative needs.

Preferred Qualifications

• Associate’s degree in related field.
• Experience working with SharePoint
• Experience supporting clinical, healthcare, or quality\-focused teams.
• Familiarity with call recording systems, quality review processes, or clinical documentation workflows

Work Environment

This position operates in a professional office or home office environment. This role routinely uses standard office equipment such as computers, monitors, etc.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on\-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer\-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full\-time employees, as well as limited paid time off for part\-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.