Office Assistant

Overview

We are seeking a dynamic and organized Front Office Assistant to join our healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative tasks. The ideal candidate will possess excellent communication skills, a strong attention to detail, and experience working in a medical office setting. This position offers an exciting opportunity to contribute to patient care coordination and support the smooth operation of our clinic.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service and ensuring a positive experience from check\-in to check\-out
• Manage multi\-line phone systems, answer inquiries, and direct calls appropriately with professional phone etiquette
• Schedule patient appointments using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
• Verify insurance coverage and perform insurance eligibility verification to facilitate smooth billing processes
• Collect and review patient documentation, including intake forms, medical history, and consent forms
• Maintain accurate medical records and ensure proper filing of patient charts in compliance with HIPAA regulations
• Assist with medical administrative support tasks such as data entry, appointment reminders, and processing payments

Requirements

• Prior experience in a medical office or healthcare setting, including clinic experience or dental clinic experience preferred
• Familiarity with EMR (Electronic Medical Records) systems like Epic, Meditech, eClinicalWorks, or Dentrix
• Knowledge of medical terminology, CPT coding, ICD\-9/ICD\-10 coding, and medical billing procedures
• Strong computer skills with proficiency in Microsoft Office Suite and health information management software such as Eaglesoft or Dentrix
• Excellent communication skills with the ability to handle multi\-line phone systems and demonstrate proper phone etiquette
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Ability to perform clerical tasks such as filing, typing (including 10 key typing), and maintaining organized records
• Knowledge of HIPAA regulations to ensure confidentiality and privacy of patient information
• Office management skills including appointment scheduling, insurance verification, and documentation review
• High school diploma or equivalent required; additional certification in medical administrative support is advantageous

Join our team as a Front Office Assistant where your enthusiasm for helping others will make a meaningful difference every day! We are committed to fostering a supportive environment that values your contributions while providing opportunities for professional growth. All roles are paid positions that ensure your valuable skills are recognized and rewarded.

Pay: $22\.14 \- $26\.66 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Remote