Dental Assistant/Receptionist

Job Summary

We are seeking a dynamic and compassionate Dental Assistant/Receptionist to join our vibrant dental practice. This role combines front desk administrative support with clinical assistance, ensuring a seamless patient experience from check\-in to treatment. The ideal candidate will be energetic, detail\-oriented, and committed to delivering exceptional patient service while maintaining efficient office operations. You will play a vital role in managing patient interactions, scheduling appointments, verifying insurance, and supporting clinical procedures to promote optimal oral health outcomes.

Responsibilities

• Greet patients warmly upon arrival, ensuring a friendly and professional first impression.
• Manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft, coordinating with clinical staff to optimize daily workflow.
• Verify insurance coverage and benefits, including Medicare and other third\-party payers, ensuring accurate billing and coding using CPT, ICD\-9, ICD\-10 codes, and dental terminology.
• Assist the dental team during procedures by preparing treatment rooms, sterilizing instruments, and providing chairside support.
• Maintain accurate and detailed medical records and documentation review in compliance with HIPAA regulations and EHR systems like Meditech or eClinicalWorks.
• Handle patient inquiries via multi\-line phone systems with excellent phone etiquette; schedule appointments and follow up as needed.
• Perform administrative duties such as filing, data entry, billing, collections, and managing medical records while ensuring confidentiality of health information management.
• Verify insurance benefits, process claims efficiently through systems like Athenahealth or Dentrix, and facilitate medical billing processes including ICD coding accuracy.
• Support clinic operations by managing front desk responsibilities such as patient intake, medical scheduling, and office management tasks.
• Ensure compliance with all healthcare regulations including HIPAA standards for patient privacy and confidentiality.

Experience

• Prior clinic or dental office experience is required; familiarity with dental terminology and medical terminology is essential.
• Demonstrated proficiency in EMR (Electronic Medical Records) systems such as Epic, Meditech, or Eaglesoft is highly preferred.
• Experience with medical coding (CPT, ICD\-9/10\), insurance verification, billing procedures, and documentation review is necessary for success in this role.
• Strong computer skills including Microsoft Office suite (Word, Excel) along with knowledge of health information management systems are important assets.
• Bilingual abilities are a plus to better serve diverse patient populations.
• Excellent customer service skills combined with clerical experience in a healthcare setting will help you thrive in this role.
• Previous hospital or dental clinic experience involving medical office management or front desk responsibilities will be highly valued. Join us to make a difference in patients’ lives by providing outstanding care and support! We are committed to fostering a positive work environment where your skills are valued and your professional growth is encouraged. All positions are paid roles that contribute directly to delivering quality healthcare services while supporting efficient office operations.

Pay: $23\.00 \- $26\.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement

Work Location: In person