Program Manager

Hearth Overview:

Hearth is a non\-profit organization dedicated to the elimination of homelessness among the elderly. This mission is accomplished through a unique blend of prevention, placement, and housing programs all designed to help elders find and succeed in homes of their own. To this end, all housing operated by Hearth provides a creative array of supportive services that assist residents to age with dignity, regardless of their special medical, mental health, or social needs. Hearth believes these goals are best accomplished through respect for elders and staff, with the desire to see both achieve their highest degree of potential.

Position Overview:

The Program Manager is responsible for overseeing the daily operations of the program site and ensuring a safe, supportive, and well\-coordinated living environment for residents. This role supervises select program staff, manages site activities, and ensures compliance with organizational policies and contractual requirements. The Program Manager promotes resident engagement, supports aging in place, and collaborates with internal and external partners to optimize resident well\-being and program operations.

Pay Range: $60,000\- $ 63,500 Per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in Massachusetts.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Essential Functions:

1\. Oversee the smooth day\-to\-day operations of the site.

2\. Provide supervision and leadership to select program staff.

3\. Provide referrals to community resources and crisis intervention.

4\. Coordinate site activities including volunteer services and community engagement initiatives.

5\. Serve as the primary liaison between the residence and Property Management.

Duties and Responsibilities:

Administrative / Fiscal

· Serve as the residence liaison with the Property Management team and assist with the preservation of resident tenancy.

· Collaborate with administrative staff to facilitate all required certifications, licensing processes, audits, and regulatory site visits.

· Assist in developing and implementing policies and procedures for safe and efficient site operations, including fire safety, MassMAP/disaster response, emergency medical situations, mental health responses, and risk management.

· Participate in the Hearth Program Management Team; attend regular management meetings and contribute to working groups.

· Develop, implement, and monitor the annual program plan and participate in yearly program evaluations.

· Represent the program at relevant external meetings, community collaborations, and partner agency gatherings as needed.

· Track and document program receipts and expenditures, ensuring all spending remains within the approved budget.

Personnel / Supervisory

· Recruit, hire, train, supervise, and schedule select program staff and relief personnel.

· Verify, review, and submit biweekly staff timesheets to ensure accuracy, compliance, and timely payroll processing.

· Participate in interdisciplinary meetings to support resident care plans and quality\-of\-life goals.

· Lead weekly regular program staff meetings to review administrative updates, case management issues, policies, procedures, and program priorities.

· Conduct and review annual performance evaluations for supervised staff in accordance with agency and regulatory requirements.

· Lead and support program staff through regular supervision, clear communication, and collaborative problem\-solving to promote effective service delivery and team cohesion.

· Identify and coordinate internal and external professional development opportunities, including trainings, workshops, and conferences.

· Ensure adequate program staffing at all times and arrange backup coverage when needed.

· Provide on\-call support as required.

· Coordinate and manage site\-specific volunteer activities with the Volunteer Manager.

Resident Screening, Assessment, and Case Management

· Oversee care management for all residents, including: collaborating and consulting with service providers, creating, updating, and monitoring care plans and behavioral contracts, and ensuring contract providers deliver appropriate care management services.

· Coordinate and arrange resident transportation for medical appointments when the clinical team is unavailable or requires assistance.

· Develop and maintain strong links with community agencies and older adult service providers to support continuity of care and resident engagement.

· Support residents in building financial literacy and strengthening their financial independence through education and resource navigation.

· Lead regular resident meetings to address resident feedback, community expectations, fire safety, and other critical program information.

· Maintain accurate, timely records and documentation according to agency and contractual requirements (e.g., DMH, GAFC, SCO).

· Attend and participate in case conferences, multidisciplinary team meetings, and family meetings as indicated.

· Lead the tracking and documentation of resident assessments and services, completed semi\-annually and annually, in collaboration with the Data \& Analytics Department and the Nursing Department.

· Participate in crisis management with the clinical team as needed.

Qualifications / Education / Experience

· Bachelor’s degree required in Social Work, Human Services, Psychology, Public Administration, Gerontology, or a related field. Master’s degree preferred. Candidates with a high school diploma and relevant experience are encouraged to apply.

· Minimum of three (3\) years of professional experience in supportive housing, human services, residential programs, homeless services, elder services, or related community\-based settings.

· Minimum of one (1\) year of supervisory experience overseeing program staff and operations.

· Maintain CPR/First Aid/ AED in good standing.

· Experience working with older adults and/or individuals with diverse and complex support needs, including behavioral health, medical, and social determinants of health.

· Familiarity with housing models and community\-based care systems that support aging in place.

· Experience developing or monitoring program systems, workflows, or operational procedures, including compliance with state or contracted guidelines.

· Must meet all pre\-employment requirements, including background checks and credential verification, as applicable.

Required Skills, Abilities and Knowledge

· Demonstrated ability to assess the behavioral health, social, and functional needs of older adults using evidence\-based, trauma\-informed, and person\-centered approaches.

· Strong understanding of mental health conditions, substance use disorders, cognitive impairments, hoarding disorder, and other psychosocial issues common among aging and formerly homeless populations.

· Ability to develop, implement, and monitor individualized service plans, including collaboration with interdisciplinary teams, community providers, and external agencies.

· Proficiency in crisis intervention, de\-escalation strategies, and safety planning, with the ability to identify risk factors and respond appropriately.

· Working knowledge of public benefits and entitlement programs, including Medicaid, Medicare, SSI, SSDI, SNAP, housing subsidies, and elder service systems.

· Excellent oral and written communication skills, including the ability to document services accurately and in a timely manner in electronic record systems (e.g., ETO, cx360, or similar platforms).

· Ability to maintain professional boundaries, demonstrate cultural humility, and work effectively with individuals from diverse racial, ethnic, cultural, socioeconomic, gender, and identity backgrounds.

· Strong organizational, time management, and follow\-through skills, with the ability to prioritize competing demands in a fast\-paced residential environment.

· Ability to provide coaching, support, and direction to frontline staff; experience in reflective supervision preferred.

· Computer proficiency in Microsoft Office Suite and the ability to learn new systems and electronic documentation platforms as required.

· Ability to work independently, exercise sound judgment, and consult appropriately with supervisors and team members.

Physical Requirements

· Ability to travel between program sites, attend appointments, and conduct resident meetings both on\- and off\-site as needed.

· Ability to remain in a stationary position for extended periods and move throughout the facility to interact directly with residents and staff.

· Ability to lift, carry, push, or pull up to 20 pounds occasionally for transporting files, supplies, or program materials.

· Ability to climb stairs, bend, reach, stoop, and perform movements consistent with the needs of a multi\-level residential environment.

· Ability to respond to crises, including after\-hours and on\-call situations, which may require rapid movement, environmental assessment, and communication under pressure.

· Visual and auditory acuity sufficient to observe resident behavior, assess safety risks, and communicate effectively with residents, staff, and external providers.

Health Requirements

To promote a healthy and safe workplace, Hearth strongly encourages all employees to stay up to date with COVID\-19 and Influenza (flu) vaccinations. Individuals who choose not to be vaccinated may complete a declination form or request an exemption. Must follow Hearth’s mitigation guidelines in accordance with organizational policy, subject to current state requirements.

Equal Employment Opportunity (EEO) Statement

Hearth is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We strongly encourage applications from individuals of all backgrounds who are passionate about advancing our mission to end elder homelessness.

Americans with Disabilities Act (ADA) Statement

Hearth is committed to providing reasonable accommodations to qualified individuals with disabilities in the application and employment process.

Employees in this role must be able to meet the essential requirements of the position, with or without reasonable accommodation, including standing, walking, bending, and assisting residents as needed.

Pay: $60,000\.00 \- $63,500\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Dorchester, MA 02124 (Required)

Work Location: In person