Live‑On‑Site Operations Manager / Hotel Manager

Job Summary

We are seeking a dynamic and energetic Hotel Manager to lead our hospitality team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily hotel operations, manage staff, and uphold the highest standards of customer service. Your leadership will drive revenue growth, optimize operational efficiency, and foster a welcoming environment for guests from diverse backgrounds. If you thrive in a fast\-paced hospitality setting and possess a passion for excellence, this is your opportunity to make a significant impact!

Duties

• Supervise all hotel departments, including front desk, housekeeping, and maintenance, ensuring seamless coordination and outstanding service delivery
• Lead and motivate staff through effective supervision, training, and performance management to foster a positive team environment
• Oversee guest relations by addressing inquiries, resolving complaints promptly, and ensuring memorable experiences that encourage repeat visits
• Manage hotel revenue through strategic pricing, inventory control, and implementing revenue management techniques to maximize profitability
• Oversee budgeting processes, monitor expenses, and ensure financial targets are met or exceeded
• Maintain compliance with health, safety, and hospitality industry standards while implementing policies that enhance operational efficiency
• Handle night audit procedures to reconcile daily financial transactions and prepare reports for senior management
• Utilize multi\-line phone systems with professional phone etiquette to communicate effectively with guests, vendors, and staff
• Coordinate human resources activities such as hiring, onboarding, scheduling, and employee development initiatives

Experience

• Proven supervising experience within the hospitality industry or hotel management roles
• Extensive hotel experience with comprehensive knowledge of front desk operations and guest services
• Strong background in hospitality management principles including revenue management, budgeting, and human resources practices
• Multilingual or bilingual skills preferred to serve diverse guest populations effectively
• Demonstrated leadership abilities with a track record of motivating teams and managing complex operations in resort or hotel environments
• Familiarity with night audit procedures and multi\-line phone systems is highly desirable
• Exceptional customer service skills coupled with excellent phone etiquette to foster guest satisfaction and loyalty

* Live‑On‑Site Motel \& Operations Manager (Ideal for Retired Couple)

Full‑Time Housing Included All Utilities Included Connecticut

About the Position

A small independent motel/Airbnb in Connecticut is seeking an experienced, hands‑on, friendly, and detail‑oriented Live‑On‑Site Operations Manager (ideal for a retired couple). This role includes private living quarters attached to the motel office, full utilities, and long‑term stability. In addition to running daily motel operations, this position also oversees the renovation progress of a second hotel property located nearby.

We are looking for dependable individuals with proven hospitality or property‑management experience who enjoy working with people, maintaining a clean and welcoming environment, and taking ownership of day‑to‑day operations.

Key ResponsibilitiesMotel \& Airbnb Operations

• Manage daily guest check‑ins, check‑outs, and customer service
• Oversee housekeeping schedules and ensure rooms are consistently guest‑ready
• Handle Airbnb/Booking.com/Expedia listings, pricing, and guest messaging
• Maintain property cleanliness, safety, and curb appeal
• Perform light maintenance and minor repairs as needed
• Ensure a friendly, welcoming atmosphere for all guests

Team Leadership \& Workflow

• Assign tasks to staff and track completion
• Manage email and communication workflows
• Implement new operational systems, SOPs, and checklists
• Maintain daily logs and weekly reports for ownership
• Monitor employee performance and provide guidance

Renovation Oversight (Remote Hotel Property)

• Coordinate with contractors, inspectors, and vendors
• Track renovation timelines, budgets, and milestones
• Document progress with photos and written updates
• Identify issues early and escalate when needed
• Ensure work aligns with project plans and safety standards

Administrative \& Personal Assistant Support

• Manage owner’s calendar, appointments, and travel
• Handle vendor communication and scheduling
• Assist with administrative tasks and documentation
• Run occasional personal errands

Housing \& On‑Site Living

• Private living quarters attached to the motel office

* All utilities included (electric, heat, water, internet, etc.)

• On‑site presence required for emergencies and guest needs
• Quiet, stable environment ideal for a couple seeking long‑term placement

Required Experience

* Must have prior experience in one or more of the following:

• Hotel, motel, or Airbnb management
• Property management
• Hospitality operations
• Maintenance or facility oversight
• Renovation or contractor coordination
• Experience supervising staff or vendors
• Experience living on‑site or managing small independent properties is a strong plus

Ideal Candidate Profile

• Retired couple or pair seeking stable, on‑site living
• Friendly, welcoming, and guest‑service oriented
• Highly
detail‑oriented with strong organizational habits
• Hands‑on and
handy with basic repairs and property upkeep
• Comfortable managing staff and contractors
• Trustworthy, dependable, and able to work independently
• Able to balance daily motel operations with renovation oversight

Compensation \& Benefits

• Free on‑site housing (private unit attached to office)

* All utilities included

• Competitive salary based on experience
• Performance bonuses
• Long‑term stability and autonomy

Join us in creating memorable stays for our guests while leading a passionate team dedicated to excellence!

Pay: From $2,800\.00 per month

Benefits:

• Employee discount

Work Location: In person