Front Desk Receptionist/Customer Care Advisor

Pay: From $20\.00 per hour Ethos Chicago – Customer Care Advisor / Front Desk (Full\-Time) Join Our Growing Team at Ethos MedSpa We are seeking an experienced and service\-driven Customer Care Advisor to join our exceptional team at Ethos MedSpa in Chicago. If you are energetic, polished, self\-motivated, and thrive in a professional, drama\-free environment where excellence is the standard — we would love to meet you. This position works collaboratively with our customer care team, medical spa professionals, ownership, to deliver an elevated client experience while supporting continued expansion in the Chicago market. The Ethos Culture Our ideal candidate embodies the ETHOS values: E – Excellence T – Teamwork H – Harmony O – Overcoming Attitude \& Service to Others S – Self (Work\-Life Balance) Position Overview The Customer Care Advisor is the first point of contact for our clients and represents the Ethos brand with professionalism and warmth. This individual plays a vital role in daily front desk operations, retail sales, client experience, and business development initiatives — including social media engagement. This is a self\-driven role that requires initiative, accountability, and close communication with leadership. Key Responsibilities Client Experience \& Sales Deliver exceptional, client\-focused customer service via phone, email, text, and in person Educate clients on products and services, confidently recommending treatments and retail Drive service bookings and maximize retail sales Ensure every guest experience is clean, inviting, professional, and relaxing Front Desk Operations Greet guests and manage check\-in/check\-out processes Schedule, confirm, and modify appointments Maintain waitlists to optimize booking gaps Perform opening and closing procedures Maintain accurate cash handling and daily reconciliation Retail \& Inventory Process product and service transactions Maintain retail displays and inventory organization Monitor stock levels and communicate shortages to management Assist with weekly product ordering Administrative \& Database Management Maintain accurate client records, consent forms, and financial information Utilize CRM systems for appointment reminders, events, product launches, and follow\-ups Marketing \& Social Media Support business growth by posting on social media platforms as directed Promote events, launches, and services to help drive new and returning business General Qualifications Comfortable using computer systems, scheduling software, and retail POS systems Professional, energetic, and polished presentation Strong communication and interpersonal skills Proactive problem\-solver with strong ownership mentality Organized, reliable, and detail\-oriented Team\-oriented, coachable, and positive Able to maintain appearance and dress code standards Willing to attend trainings and meetings (in\-person and virtual) Adheres to all company policies and safety standards Available for evenings and weekends Preferred Experience 1\+ year required, 2\+ years preferred in medical spa environment Strong background in retail sales and customer relationship management Experience driving revenue through service and product recommendations Schedule \& Availability This is a full\-time, customer\-facing position (approximately 40 hours per week). Availability must include: Monday, Wednesday, Thursday, \& Friday: 8:30am–6:30pm Tuesday: 8:30am–8:30pm Saturday: 8:30am–5:30pm Some evenings and weekends required About Ethos MedSpa Ethos approaches beauty as a medical art — where science, precision, and personalized care come together to deliver refined, natural\-looking results. We believe aesthetic enhancement is not simply a service, but a craft rooted in clinical expertise and elevated standards. Our licensed medical professionals are dedicated to helping every client look refreshed, confident, and authentically radiant. Our Services Include: Advanced wrinkle relaxers such as: Botox Dysport Jeuveau Dermal fillers to restore volume and enhance facial contours Customized facials and chemical peels Diamond Glow Microneedling Advanced laser treatments for rejuvenation, resurfacing, and hair removal Medical\-Grade Skincare Lines: SkinMedica Epicutis Anfisa Skin Ethos Skincare (exclusive line) If you are passionate about aesthetics, client experience, and growing within a high\-performing, expanding team in Chicago — we invite you to apply today. Job Type: Full\-time \- one position open Benefits: On\-the\-job training Paid time off Free virtual healthcare Discount on retail products Lots of complimentary medspa services No calls please. Emails to: John@EthosMedspa.com Due to the high volume of interest we may not be able to respond to everyone. Thank you for your interest in being a part of our team! Pay: From $20\.00 per hour Benefits: Employee discount Paid time off * Referral program Work Location: In person