Wire Desk Clerk - US Based Remote

WIRE CLERK

*Job Summary*

The Wire Desk Associate will manage numerous, time\-sensitive wire transfer requests that require 100% accuracy. This individual in this role MUST be able to process large quantities of data.

*Key Responsibilities:*

• Manage daily wire transfer activities to ensure time sensitive wire transfers (i.e. Payoff wires with deadlines) get processed first.
• Review documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirements.
• Enter and/or release wires in bank system(s) accurately
• Provide timely response to customer inquiries
• Interact with banks when required.
• Run and maintain various bank reports.
• Maintain Wire Transfer Request Log to ensure no wires are duplicated.
• Confirmation of incoming funds.
• Timely review of wire transfer requests and support documents received by various branch locations.
• Access and navigate various instances of company "Title" system (I\-Closing).
• Proofread and release wire transfer entered into bank systems by others.
• Confirm successful transfer of funds and record bank confirmation numbers into Wire Transfer Request Log.
• Run end of day reports for each branch location and reconcile transferred amounts against original requests.
• Respond to internal and external customer inquiries as relates to the transfer of incoming and outgoing funds.
• Communicate with branch locations to identify and resolve issues based on the companies wiring procedures and requirements.
• Work with banks to resolve issues.
• Keep fellow team players aware of any wires on hold or expected documents.

Additional responsibilities as assigned.

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*Minimum Requirements:*

• High school or GED required.
• 1\-year customer service experience. Escrow, Title Company, Mortgage or Banking experience preferred.
• Data entry experience required.
• Must have excellent oral and written communication skills.
• Strong PC skills required.
• Excellent interpersonal and time management skills.
• Must be able to adhere to appropriate company policies and procedures.
• Must be able to identify internal and external customer requirements and expectations.
• Must be detail focused and possess excellent follow up skills.
• Superior organizational skills.