Office Administrative Assistant

Position Summary

The Office Administrative Assistant provides essential administrative and operational support to the Office \& Culture team and our title operations. This role ensures smooth communication across departments, accurate preparation of closing and title documents, and efficient front\-office operations. The position requires a high level of accuracy, customer service, and the ability to manage multiple priorities in a deadline\-driven environment. This role begins as temporary with potential for permanent hire based on performance.

Key Responsibilities

Office Support

• Answer, screen, and route incoming calls promptly and professionally.
• Provide a positive, service\-oriented experience for clients, partners, and internal teams.

Closing \& Document Coordination

• Schedule title closers by aligning client preferences with internal T1 quota requirements.
• Track and maintain daily closer quotas and updates using Excel.
• Prepare, print, and assemble complete closing packages, ensuring all original documents—including surveys—are included and properly ordered.
• Track and follow up with closers on closing packages to ensure we receive them in a timely manner
• Input and update closing details in Trello
• Print and mail original title reports and recorded documents via FedEx or hand\-delivery.
• Order and follow up on title and tax contins for files and submit returns to readers as needed.

Title Report Preparation

• Proofread title report and prepare emails for distributing reports to relevant parties.
• Tracking and following up with abstract and munis
• Assist with additional projects, administrative tasks, and other related duties as needed to support the team and overall business operations.

Core Competencies

• Attention to Detail – Produces accurate work products with minimal errors across documents and data entry.
• Organization \& Time Management – Prioritizes and manages competing deadlines effectively.
• Customer Focus – Understands client needs and delivers professional, responsive service.
• Communication – Writes and speaks clearly, adapting communication style as needed.
• Collaboration – Works well with teams across Title, Recording, Escrow, and Operations.
• Adaptability – Is flexible and adjusts quickly to shifting priorities and urgent requests.
• Critical Thinking \& Problem\-Solving – Identifies issues early and recommends effective solutions.

Qualifications

Required

• Proficiency in Microsoft Office (Word, Excel, Outlook) and capacity to learn new systems quickly.
• Strong verbal and written communication skills.
• High accuracy in document handling, message\-taking, and data entry.
• Ability to manage multiple deadlines in a fast\-paced environment.
• Demonstrated professionalism, reliability, and discretion when handling confidential information.
• Ability to communicate effectively with multiple departments and client\-facing teams.

Preferred

• Experience in title insurance, real estate, or administrative operations.
• Familiarity with Trello or workflow/project management tools.

Pay: $20\.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person