Case Manager - Council on Aging - Baldwin County Commission

Position Description

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Nature of Work: Responsible, professional case management, administering to the needs of elderly individuals. Providing scheduling, training and monitoring quality of work of subordinate staff. Coordinate emergency service with other service agencies. Promote Council on Aging programs. Maintain productive professional networking relationships.

Serve as first point of contact for new clients and develop case plans. Assess needs and delivery of services through available resources. Provide information and referrals. Create and maintain client files. Make in\-home case management visits as needed. Address legal/financial/ abuse/neglect issues and coordinate services with DHR, County Conservator and other professionals needed to secure assistance. Serves as client advocate, provide assistance from governmental and private agencies. Responsible for locating available known resources within family, community and other service agencies. Provide insurance assessments and benefit checkups. Provide work schedules, training, and monitors quality of support staff’s work. Manage and evaluate clients for the Frozen Meal, S.A.I.N.T.S. and Telephone Reassurance Programs. Initiate contact of case services needed and secure services. Represent, COA on committees, serving as COA representative to the local V.O.A.D. program, seeking to secure aid for the elderly. In the event of a disaster, Case Managers serve as a Long\-Term Recovery case manager, evaluating seniors needs and coordinating with local agencies and volunteers to meet those needs. Evaluates and coordinates frozen meals delivery for Baldwin County. Coordinates Medicaid Waiver referrals. Actively involved with the Ozanam Charitable Pharmacy program and evaluates clients in need of prescription assistance not available through the pharmaceutical companies. Assists Seniors in sorting through Medicare Part D providers and provides information on thevarious options available. Assist with Medicare enrollment if necessary. Train and assist COA Case Workers, reviewing cases, keeping information updated on new programs, and changes to existing programs. Coordinates emergency services with other agencies. Provide community outreach, distribute, and promote program information. Holds public education events for local civic groups and organizations; health fairs, presentations upon request. Educate area medical professionals on COA programs possibly benefiting their patients. Case Managers work under the direction and supervision of Baldwin County Council on Aging Director and/or Assistant Director, and are evaluated through periodic reviews of case records and reports.

Successful applicants must pass a criminal and motor vehicle background check and will be subject to a pre\-employment drug test and physical.

Essential Job Functions

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Case Management

• Identifies possible clients through referrals and various means of communication.
• Conducts in\-home visits independently to assess needs and assist in developing care plans, as well as provide social interaction through conversation and activities.
• Determines financial eligibility for government, private and community resources.
• Develops a care plan designed to satisfy clients’ needs.
• Monitors services delivered to clients to assure appropriateness and adequacy of service.
• Maintains files and complete records and detailed work schedule.
• Plans, organizes, and coordinates volunteers, provides training and placement with compatible clients or positions.
• Evaluates progress toward the achievement of goals established by the care plan and makes necessary adjustments.
• Performs other duties as assigned.
• Refers clients to other agencies, coordinates service with public, private and community agencies.
• Ability to differentiate between basic client needs and those of a more serious nature. Work closely with DHR, to resolve legal/financial/abuse issues.

Education and Experience

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• Must possess and maintain a valid driver’s license and be insurable by County insurance standards.
• Five (5\) years active employment with any combination of training and experience in community service or a closely related field preferred.

Other Characteristics

• Must have own transportation.
• Be willing and available to attend training related to job.
• Be responsible for keeping accurate time sheets.
• Willing to assist in training Case Workers.
• Willing to attend relevant seminars, training, or certification programs to maintain and increase knowledge of elder service programs and companion care best practices, as requested by the COA Director and/or Assistant Director.

Knowledge, Skills, and Abilities

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• Knowledge of principles and procedures of record keeping.
• Knowledge of current office procedures, methods, and computer equipment.
• Ability to learn departmental programs, policies, and procedures.
• Working knowledge of state and federal agencies such as Social Security, Medicare, Medicaid Insurance, and programs that would help support the needs of the elderly population.
• Ability to maintain accurate records and meet program deadlines.
• Ability to plan, organize and prioritize case loads.
• Ability to work with frequent interruptions and be able to move from one activity or task to another.
• Ability to exercise independent judgment.
• Ability to communicate clearly and effectively with staff and clients, both orally and in writing.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work.

Baldwin County Commission and Baldwin County Sheriff’s Office does not discriminate on the basis of race, color, national origin, sex, religion, age, marital status, disability, citizenship or veteran status in employment. It is the intent of the Baldwin County Commission and Baldwin County Sheriff’s Office to guarantee equal opportunity to allow disabled employees a bias\-free work environment. Baldwin County Commission and Baldwin County Sheriff’s Office, upon request, will provide reasonable accommodation in compliance with the ADA. Recruitment and selection processes will grant equal opportunity for employment to qualified applicants and will not discriminate on the basis of disability. Reasonable accommodation will be provided upon request during the application, testing, and interview process.