NICH Program Manager

Department Overview:

NICH (Novel Interventions in Children's Healthcare) is a population\-health program at OHSU Doernbecher Children's Hospital for children with a complex or chronic health condition and addresses the social determinants of health to ensure patients and families have the resources they need to thrive. The NICH Program Manager is responsible for strategy development, deployment, and leadership, operations improvement, decision\-making, financial planning and forecasting, and project execution under the oversight and direction of the NICH Director.

The NICH Program Manager reports directly to the Director of Operations for Women’s and Children’s

Services and indirectly reports to the NICH Director with required weekly meetings with the NICH Director

for alignment and oversight , provides administrative leadership on behalf of the Clinical Director of NICH,

aids with strategic planning and will execute the expansion of the NICH program locally and nationally, and is

fully responsible for strategic planning for NICH. This role is financially responsible for managing a budget of

$3\.2M including all associated revenues and expenses.

This position is responsible for strategy development, deployment, and leadership, operations improvement,

decision\-making, financial planning and forecasting, and project execution under the oversight and direction of the NICH Director.

This role coordinates and/or generates the gathering and analysis of confidential, strategic information required to document the desired growth of programmatic activities and services. Partners with managed care to obtain new contracts and expand program reach and financial coverage. As such, this position will work closely with hospital administrators, outside stakeholders, physicians, and other healthcare teams to implement NICH expansion under CCO 2\.0 and subsequent revisions to the CCO model.

In this capacity, this position will advise the NICH Director and NICH Clinical Director in program issues,

lead program initiatives and represent NICH in external programs, projects, and committees. This position

will direct and oversee all administrative aspects of the NICH Program including programmatic direction,

daily operations, sustainability planning and revenue development, and community partnership relations. This

position will ensure that priorities are set in accordance with overall institutional goals, departmental

objectives, and internal NICH values and goals.

Function/Duties of Position:

Financial Sustainability \& Business Operations:

• Manages and tracks NICH budget ($3\.2M), mitigates financial risk
• Lead cultivating relationships with payors and diversifying revenue streams (contracts, grants, in\-kind support, etc.)
• Manage payor relationships, reporting \& monitoring in partnership with Managed Care
• Manages monthly billing cycle for all payor partner members enrolled in the NICH program utilizing multiple methods including invoicing and claims reporting.
• Coordinate a communications \& marketing strategy for NICH program.
• Maintains program dashboard with financial forecasting data, patient caseload data, and other key metrics to monitor the health of the program.
• NICH Manager is responsible for sustaining and oversight of a robust OHSU Foundation account, including building philanthropic relationships with potential donors, looking for grant opportunities, and monitoring all spending to make sure it aligns with program goals.

Operations Improvement \& Decision Making:

• Streamline program operations for NICH, NICH LAUNCH, and PATH Program to increase efficiency with an eye on scalability and affordability.
• Improve organizational effectiveness across clinical and organizational efforts.
• Train and supervise NICH Program Tech, Administrative Assistant, and Interventionists.
• Oversee recruitment, hiring, staff development and retention efforts.
• Provide operational support to senior leadership, as assigned.

Leadership \& Personnel Management:

• Manages team of 20 employees.
• Responsible for documentation of all staff, reviews documentation for staff on a monthly basis and submits monthly report to Clinical Directors of NICH and Women’s and Children’s Services.
• Ensures adequate coverage is always available to NICH patients when interventionists are on leave (PTO, EIB, FMLA/OFLA, etc.).
• Provides coaching and career development opportunities to staff as appropriate.

Partnership Development \& Outreach:

• Liaise between OHSU NICH and external stakeholders to build a larger base of support and advance NICH’s reputation as a thought leader in caring for children with medical and social vulnerability.
• Establish trusted relationships with insurance payers, Oregon Health Authority, county \& State government, educational institutions, clinics, providers, Department of Human Services, etc.
• Participate in cross\-sector, interdisciplinary activities relevant to development of improved services for children and youth with special healthcare needs.
• Independently manage the day\-to\-day operations of the Baby Steps newsletter service administered via pediatrics, OBGYN, MFM, CWH, Tom Sargent Safety Center, and family medicine.
• Support consultation arm of NICH with administrative guidance for external sites and administrative leadership to NICH Oregon consultation staff.

Other Duties as Assigned

Required Qualifications:

• Bachelor’s degree and seven years of progressively responsible program/project management experience
OR
• Master’s degree and six years of progressively responsible experience
OR
• Equivalent combination of education, training, and demonstrated experience.

Job Related Knowledge, Skills and Abilities (Competencies):

• Ability to make independent decisions, analyze situations, solve complex problems.
• Possess excellent interpersonal, written, and oral communication skills.
• Ability to work independently, delegate appropriately, and prioritize work to meet short deadlines.
• Proficient in Microsoft Office Suite, and REDCap.
• Project Management experience in healthcare setting.

Preferred Qualifications:

• Master’s degree in public health, Healthcare Administration, or related field.
• Two years’ experience within public and/or private health sectors
• Two years’ experience managing employees
• Experience managing union\-represented employees
• Understanding of OHSU organizational and cultural structure

Additional Details:

Primarily indoor office environment; requires work hours beyond standard office hours as needed and

occasional local or national travel. Remote work is available as necessary with the understanding that some

time will need to be spent in person (weekly team meetings).

Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti\-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu