Secretary/Receptionist

Summary:

Provide front\-office and administrative support to a busy heavy\-duty repair shop. Responsible for customer intake, scheduling, invoicing, parts/orders coordination, and general clerical duties to keep shop operations running smoothly.

Key Responsibilities:

• Greet customers in person and answer incoming phone lines professionally.
• Create and manage work orders; check vehicles/equipment in and out.
• Schedule appointments and coordinate technician assignments.
• Prepare and issue estimates, invoices, work order documentation; process payments.
• Enter and maintain customer, vehicle, and job data in shop management software.
• Order and track parts and supplies; follow up on backorders.
• Communicate job status and delays to customers and dispatchers.
• Handle basic bookkeeping tasks: reconcile daily receipts, deposits, and accounts receivable; support payroll and vendor invoices as needed.
• Maintain organized physical and electronic filing systems.
• Ensure shop compliance with paperwork, warranties, and service records.
• Assist with light office errands and supply inventory.
• Support owner/manager with ad\-hoc administrative tasks and reporting.

Required Qualifications:

• High school diploma or equivalent.
• 1–2 years administrative/customer\-service experience; experience in an automotive, heavy equipment, or repair\-shop environment preferred.
• Proficient with MS Office (Outlook, Excel, Word); familiarity with shop management software (e.g., Mitchell 1, R.O. Writer) and QuickBooks is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and ability to multitask in a fast\-paced environment.
• Reliable, professional, and customer\-focused.
• Valid driver’s license.

Preferred Skills:

• Basic bookkeeping or accounting knowledge.
• Experience ordering parts and dealing with suppliers.
• Ability to read VINs, serial numbers, and basic vehicle/equipment identifiers.
• Bilingual (Spanish/English) a plus.

Physical/Work Conditions:

• Office\-based in shop environment; may be exposed to noise, grease, and odors.
• Mostly seated desk work with occasional walking around the shop; occasional lifting of light office supplies (under 25 lbs).

Compensation:

• Competitive hourly salary or salary range: $\[XX–YY]/hr or $\[A–B]/yr depending on experience. Benefits: \[health, PTO, retirement] — customize as applicable.

How to Apply:

Send resume and brief cover letter to \[email address] with subject line “Shop Secretary Application — \[Your Name]” or drop off in person at \[shop address]. Application deadline: \[date].

Would you like this tailored to full\-time vs part\-time, a specific pay range, or formatted as a posting for Indeed/ZipRecruiter?

Pay: $17\.00 \- $23\.50 per hour

Benefits:

• Flexible schedule
• Relocation assistance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Bronx, NY 10473