Customer Service Representative

Job Summary

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic attitude and strong organizational skills will help create a positive experience for every customer interaction. This paid position offers an exciting opportunity to develop your office management, clerical, and customer service skills in a fast\-paced environment. Bilingual abilities and experience with office software are highly valued as you assist with a variety of administrative tasks to keep our operations running smoothly.

Duties

• Greet customers in person, over the phone, and via multi\-line phone systems with friendly professionalism and excellent phone etiquette
• Manage front desk responsibilities, including checking in visitors and handling incoming inquiries efficiently
• Use computer skills to perform data entry, update customer records, and maintain accurate filing systems
• Assist with office management tasks such as calendar management, appointment scheduling, and document proofreading
• Support customer support efforts by answering questions, resolving issues promptly, and providing product or service information
• Handle clerical duties including filing, organizing documents, and managing office supplies
• Utilize tools like Microsoft Office, Google Workspace, and QuickBooks to ensure smooth daily operations

Skills

• Proven experience in office management or administrative roles with strong organizational skills
• Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills
• Prior experience with QuickBooks or bookkeeping is a plus for managing financial records accurately
• Strong customer service background with the ability to handle inquiries professionally and courteously
• Bilingual capabilities to communicate effectively with diverse customer bases are highly desirable
• Exceptional phone etiquette and ability to manage multi\-line phone systems efficiently
• Attention to detail for proofreading documents, managing calendars, and maintaining accurate records
• Ability to prioritize tasks effectively using time management skills in a fast\-paced environment
• Previous experience as a dental or medical receptionist or personal assistant is advantageous but not required

Join us to be part of a vibrant team dedicated to delivering outstanding customer experiences! This role is perfect for motivated individuals eager to grow their administrative expertise while making a positive impact every day.

Pay: $21\.00 \- $26\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Associate (Preferred)

Work Location: In person