Customer Care Specialist - Bilingual

American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Customer Care Specialist, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in\-depth knowledge of Company service and programs as well as communicating effectively with team members within their respective department. Our team members work together with our clients to research and respond to grievances. This position also requires working with leaders responsible for the various departments to ensure retraining is completed with a grievance is found to be caused by human error.

Job duties include:

The Customer Care Specialist will be responsible for the following functions:

• Handling incoming customer calls with a high level of professionalism.
• Enter customer information into data entry systems.
• Use dispatch systems to research specifics of grievances.
• Problem solve transportation issues, and properly documents transactions.
• De\-escalate customer concerns/issues.
• Read/understand maps and other geographical software.
• Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees.
• Successfully navigate multiple computer systems and applications.
• Sit, talk and work at a computer for extended periods of time.
• When applicable, Specialists assigned to bilingual speaking roles with be required to meet all expectations in their designated language as outlined above.
• Other duties as assigned based on operational/management needs, with or without notice.

Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

• Ability to demonstrate strong communication and interpersonal skills.
• Must be customer/client focused.
• Excellent time management skills.
• Basic software and web knowledge, and the ability to pick up new technology quickly.
• Ability to handle high call volume.
• Previous customer service and call center/dispatch experience required.
• Work well with others, and be willing to help team members.
• Ability to problem solve and analyze quickly.
• High attention to detail
• Ability to speak Spanish fluently preferred.
• Must have High School diploma or equivalent.

What’s in it for You

• Work\-life balance
• Potential for advancement within the organization
• Benefit Package that includes:
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• Company paid disability insurance
• Paid Holidays
• Paid Time Off
• 401k Retirement Savings Plan (with Employer Match after 1 year of employment)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.

Job Type: Full\-time

Pay: From $18\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Please describe your experience as it relates to this position.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: Remote