Position Summary
The Patient Care Coordinator oversees implant services efforts and treatment coordination, including but not limited to those outlined below. This position is full\-time with working hours between 7:30a\-4:30p Monday through Thursday, and 730a\-1:30p Friday. Compensation is hourly, starting at $21\.00 to $24\.50, with individual compensation offers commensurate with experience and seniority. The position requires full\-time, in\-office attendance at 801 West Dr. Martin Luther King Jr. Boulevard, Suite 2, Tampa, Florida 33603, with the potential for remote work when the office is closed to patient clinic services.
Position Responsibilities
The primary responsibility of this position is treatment coordination. The overarching goal of this position is to ensure a busy, consistent, and smooth schedule for Drs. Pomar and Orta. This position will be responsible for the following:
- Utilize all known insurance coverage details combined with recommended treatment as provided by the surgeon to generate a treatment plan estimate to present to patients, detailing any estimated treatment plan out\-of\-pocket patient obligation
- Present treatment plans to patients, balancing both financial presentation and patient education to underscore the need for timely treatment
- Assist patients requesting financial assistance with reviewing available financing options, such as CareCredit or Cherry
- Manage reappointment efforts for patients with outstanding treatment plans who have not yet scheduled surgery and/or completed the full recommended course of treatment
- Lead coordination between Dr. Pomar, dental laboratories, referring providers, any other healthcare provider, and/or insurance carriers to facilitate treatment, as needed, e.g. prior authorizations, pre\-determinations, medical clearances, case planning, lab fabrication, prosthetic delivery, etc.
- Oversee Drs. Pomar and Orta’s clinical schedule to ensure proper appointment protocol has been followed and to ensure a smooth patient flow throughout the day
- Manage referring provider communications for mutual patients throughout the consultation, treatment, and follow\-up process to ensure consistent and transparent coordination between providers
- Support Administrative Assistant I and/or Office Manager in other administrative responsibilities as required by the schedule and/or team availability
- Execute exceptional patient care in accordance with practice SOPs, state and/or federal regulations, and direction from the surgeon(s)
- Assist in the development of marketing strategy and execution for patient education and referral management
- Excellent oral and written communication
- Extraordinary attention to detail
- Knowledge of basic reporting and analytics to evaluate key performance indicators and trends
- Comfortable in a clinical environment with exposure to surgical procedures
- Experience with dental/medical insurance and/or treatment planning
- Knowledge of dental implants and/or temporomandibular joint disorder (TMJ aka TMD)
- 3\+ years of dental industry experience, required
- 1\+ years of customer service experience, preferred
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Pet insurance
- Uniform allowance
- Vision insurance
- Tampa, FL 33603 (Required)
Who would be a Great Fit
Our team is looking for someone who balances a serious can\-do work ethic and attitude with a fun, relaxed social personality. With a small office team of 11 working in the same office daily, a personality fit is really important to us during this hiring process. We would use the following words to describe our day\-to\-day team culture: collaborative, empowered, transparent, inclusive, flexible, appreciative, driven, friendly, caring, positive, respectful. This position would be ideal for an experienced treatment or financial coordinator. Experienced oral surgery clinical team members interested in transitioning to an administrative position may also be well\-suited for this role.
Qualifications
The practice will expect that an applicant to the Patient Care Coordinator position has the following qualifications to ensure success:
Hiring Process
The Office Manager will be responsible for reviewing all resumes and communicating with applicants. The interview process is two\-stage. The first interview will discuss the position and your qualifications. If it seems like you’d be a great fit for the role based on experience, skills, and character, then you’ll take part in a second interview with Dr. Daili Pomar to evaluate whether working together would be a good culture fit, since the relationship between a surgeon and their Patient Care Coordinator is a very close one. During both interviews, we strongly encourage applicants to evaluate us to ensure that we are a team that you would like to work with. Interviews work both ways! After second\-round interviews are completed, the Office Manager will ensure that every applicant receives feedback regardless of whether or not we extend an offer. We believe in transparency in hiring!
Our hiring timeline is as soon as possible. If we are able to fill the position immediately, we will do so. Applications and interviews will be conducted on a rolling basis until the position is filled.
Parent Company Summary – Forge Specialty Partners
Forge Specialty Partners (Forge) is the parent company of Orta Oral Surgery (OOS). Dr. Robert Orta is the owner\-clinician of OOS and is responsible for clinical and operational activities of the practice with support from the Forge platform. Dr. Daili Pomar is an associate board\-certified oral and maxillofacial surgeon working in the same location.
Forge Specialty Partners
Forge Specialty Partners is a DSO that understands the pressures and responsibilities of running a successful specialty dental practice because it is what we do every day. The platform is designed to execute a flexible, tailored approach to the affiliation process by offering a la carte operational support that respects the owner\-clinician desire to maintain a legacy without the continued demands of running a business as a sole proprietor.
Without sacrificing autonomy, the Forge platform capitalizes on economies of scale led and directed by owners who understand the reality of exceptional patient care, delivered daily, at the lowest possible cost to the business. The a la carte support structure allows owner\-clinicians to identify areas of opportunity within their own business and markets at a time that is right for them, resulting in improved agility to respond to changes in the patient population, dental industry, and economic or political environment.
Orta Oral Surgery
Orta Oral Surgery was founded by Dr. Antonio Castro in 1965\. In 2001, Dr. Castro transferred ownership of the practice to Dr. Orta while continuing his work in the practice until 2009\. Under Dr. Orta’s leadership, the practice has expanded to become a premier provider of oral and maxillofacial surgery services in the greater Tampa Bay region. Joining the practice in 2025 is Dr. Daili Pomar, who will bring with her an expanded scope of service to include dental implant procedures, further broadening access to oral and maxillofacial surgery care in the region.
The mission has remained unchanged since 1965: deliver the highest quality of oral and maxillofacial surgery care in a welcoming and compassionate environment. The top priority is patient comfort.
In\-practice Network
The Patient Care Coordinator will report directly to the Office Manager and managing surgeon(s). It may also be appropriate that the Chief Strategy Officer provides direction and upholds accountability in the absence of, or in addition to, the Office Manager.
HR matters not resolved within the practice management hierarchy should be directed to the Director of Human Resources for Forge Specialty Partners. This position has no direct reports.
Job Type: Full\-time
Pay: $21\.00 \- $26\.50 per hour
Benefits:
Ability to Commute:
Work Location: In person