Medical Front Desk Administrative Assistant

Job Overview

We are seeking a dynamic and detail\-oriented Medical Front Desk Administrative Assistant to join our healthcare team! In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. Your energetic approach will help streamline clinic operations, manage patient interactions, and support medical staff with administrative tasks. If you thrive in a fast\-paced environment, possess excellent communication skills, and have a passion for healthcare support, this position is perfect for you! This is a paid position dedicated to providing exceptional front desk and administrative support within a busy medical setting.

Responsibilities

• Greet patients and visitors warmly, providing outstanding customer service while managing check\-in and check\-out procedures
• Verify insurance coverage through insurance verification processes, including Medicare and Medicaid requirements
• Schedule patient appointments using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
• Collect and process payments, perform medical collections, and handle billing inquiries with accuracy and professionalism
• Maintain and update patient records in EMR systems like eClinicalWorks or Dentrix, ensuring compliance with HIPAA regulations
• Review documentation for completeness and accuracy, including care plans, medical coding (ICD\-10, CPT), and billing documentation
• Manage multi\-line phone systems with professional phone etiquette, directing calls efficiently and responding to patient inquiries promptly

Requirements

• Prior experience working in a medical office or clinic environment with strong front desk responsibilities
• Knowledge of medical terminology, ICD coding (ICD\-9/ICD\-10\), CPT coding, and medical billing procedures
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software
• Strong organizational skills with the ability to handle multiple tasks such as filing, data entry (including 10 key typing), and appointment scheduling simultaneously
• Ability to communicate effectively in bilingual settings is a plus; fluency in additional languages enhances patient service capabilities
• Knowledge of HIPAA regulations to ensure confidentiality of health information at all times
• Previous experience with medical terminology or medical office management is advantageous for medical clinic settings
• Exceptional customer service skills combined with professional phone etiquette and a friendly demeanor

Join our team to make a difference in patients’ lives by providing top\-tier administrative support in a vibrant healthcare environment. We value your dedication to excellence and look forward to welcoming motivated professionals committed to delivering compassionate care!

Pay: $22\.00 \- $25\.00 per hour

Work Location: In person