Customer Service & Commercial Collections Specialist

Company: Blueprint Manufacturing Corporation Job Type: Full\-Time/Part\-Time Schedule: Flexible scheduling Position Overview Blueprint Manufacturing Corporation is seeking a Customer Service \& Commercial Collections Specialist to support customer relationships, manage outstanding commercial accounts, and help ensure timely payments. This role combines customer service, account follow\-up, and basic accounts receivable support. The ideal candidate is an organized, professional communicator who can resolve billing questions, follow up on overdue invoices, and maintain positive relationships with customers while meeting collection goals. This position is well suited to someone with experience in customer support, billing, collections, or administrative operations. Key Responsibilities Respond to customer inquiries regarding invoices, payments, account balances, and billing concerns. Contact commercial customers by phone and email to follow up on overdue invoices and arrange payment commitments. Review account records, document collection activity, and update customer information accurately. Investigate billing discrepancies and coordinate with internal teams to resolve payment issues. Maintain professional customer relationships while communicating payment expectations clearly. Monitor outstanding balances and follow up on promised payments. Process payment information in accordance with company policies and data security procedures. Prepare account updates and collection reports for management as needed. Compensation \& Benefits Blueprint Manufacturing Corporation offers competitive compensation based on relevant experience and qualifications. Eligible employees may have access to company benefits, subject to the applicable plan terms and employment policies. Specific compensation, benefits, and scheduling details will be discussed during the hiring process. Work Environment This is a remote position requiring reliable internet access, a professional approach to customer communication, and the ability to work independently. Candidates should be comfortable managing customer accounts, maintaining accurate digital records, and collaborating with team members through online communication tools. How to Apply Interested candidates are encouraged to submit their application and an up\-to\-date résumé highlighting relevant customer service, collections, billing, or administrative experience. Qualified applicants may be contacted for an initial discussion about their experience, availability, and suitability for the role. Required Qualifications Strong written and verbal communication skills. Good organizational skills and attention to detail. Ability to handle sensitive account information professionally and confidentially. Basic computer proficiency, including email, spreadsheets, and data entry. Ability to manage multiple accounts, prioritize tasks, and meet deadlines. A customer\-focused approach to resolving billing concerns and payment issues. Preferred Qualifications Previous experience in customer service, commercial collections, accounts receivable, billing, or credit administration. Familiarity with accounting software, CRM platforms, or account management systems. Experience communicating with business customers regarding outstanding balances. Knowledge of invoice processing, payment tracking, or reconciliation procedures.