Office Administrator/ Gallery Assistant

One World Rug Care \| Albuquerque, New Mexico Job Overview One World Rug Care is seeking a highly organized, dependable, and proactive Administrative / Gallery Assistant to join our growing team. This is a key position within our company and an excellent opportunity for someone who enjoys organization, customer service, technology, problem\-solving, and working in a unique environment surrounded by beautiful Area Rugs \& Textiles. The right person will help serve as the organizational backbone of our daily operations—supporting customers, coordinating schedules, assisting our service and gallery teams, maintaining accurate records, and helping ensure every client receives a professional and welcoming experience from the first phone call through final delivery. We are looking for someone who is detail\-oriented, takes ownership, communicates professionally, and is comfortable learning new systems. The ideal candidate will also be open to using QuickBooks Online, CRM platforms, AI\-powered tools, automation systems, and evolving business technology to help improve efficiency, communication, reporting, and customer service. This role is well suited for someone who wants more than a traditional front\-desk position and is interested in growing into a larger operational role over time. Key Responsibilities Greet clients and help create a warm, polished, and professional gallery experience Answer incoming phone calls, emails, texts, and customer inquiries with excellent communication and phone etiquette Schedule client appointments, rug pickups, deliveries, and technician routes Coordinate staff calendars and help organize daily schedules and workflow Create and send invoices and process customer payments using QuickBooks Online Assist with accounts receivable, payment tracking, customer balances, and invoice follow\-up Maintain accurate customer, job, billing, and payment records Update client information, job details, notes, and progress within our CRM and job\-tracking systems Help ensure information remains accurate and consistent across QuickBooks Online, CRM platforms, and internal systems Assist customers with scheduling questions, service updates, product information, and general inquiries Prepare daily and weekly operational reports for management Support the owner, management team, technicians, and wash\-plant staff with administrative needs Assist with gallery organization, rug inventory, product information, merchandising, and customer presentations Help coordinate rug sales, customer follow\-up, and gallery\-related opportunities Assist with basic financial reporting, reconciliation support, and administrative bookkeeping tasks as needed Perform general office duties including filing, data entry, document preparation, and supply management Maintain a clean, organized, and professional office and gallery environment Assist with employee onboarding, personnel records, and other administrative HR functions as needed Help organize company meetings, training sessions, events, and team activities Assist with creating and maintaining internal processes, procedures, checklists, and training materials Identify opportunities to improve organization, communication, customer experience, and operational efficiency Help maintain consistent customer follow\-up so important tasks and opportunities do not fall through the cracks Support the implementation of new technology, CRM automations, and AI\-assisted administrative systems Use approved AI tools to assist with drafting communications, organizing information, reporting, documentation, and workflow improvement Help foster a positive, respectful, accountable, and team\-oriented workplace culture Technology \& Systems We believe technology should help great people work smarter and provide a better customer experience. You do not need to be an AI expert, but you should be comfortable learning new systems and adapting as our technology continues to evolve. The ideal candidate is comfortable working with or learning: QuickBooks Online Google Workspace, including Gmail, Calendar, Docs, and Sheets CRM and customer\-management platforms Scheduling and job\-tracking software AI\-powered tools such as ChatGPT Business automation and workflow systems Digital reporting and documentation tools Online payment and invoicing systems Experience with these systems is a plus, but initiative, accuracy, curiosity, and willingness to learn are equally important. Qualifications 2\+ years of administrative, office, customer service, bookkeeping support, or similar professional experience preferred Experience with QuickBooks Online is strongly preferred Comfortable creating invoices, recording payments, reviewing customer balances, and maintaining accurate billing records Excellent verbal and written communication skills Strong organizational and time\-management abilities Exceptional attention to detail Ability to prioritize and manage multiple responsibilities in a fast\-paced environment Professional and confident phone presence Comfortable interacting directly with customers Proficient with Google Workspace Experience with CRM software, scheduling platforms, invoicing systems, or job\-management software is a plus Comfortable learning AI\-powered systems, automation tools, and evolving business technology Strong computer skills and the ability to learn new platforms quickly Reliable, punctual, dependable, and self\-motivated Ability to work independently while also contributing to a collaborative team Positive attitude with a willingness to help wherever needed Appreciation for craftsmanship, fine furnishings, Area Rugs \& Textiles, art, design, or cultural preservation is a plus The Person We’re Looking For You may be a great fit if you are the type of person who: Notices details others miss Enjoys keeping people, schedules, information, and systems organized Communicates professionally and confidently Takes initiative instead of waiting to be told what to do Enjoys solving problems Takes pride in providing exceptional customer service Follows through and closes loops Can comfortably move between administrative work and helping clients in a gallery environment Learns technology quickly Is curious about AI, automation, and improving business systems Looks for smarter, simpler, and more efficient ways to complete routine tasks Understands the importance of accurate records and documentation Is comfortable being held accountable for responsibilities and results Values craftsmanship, professionalism, teamwork, continuous improvement, and doing things the right way Opportunity for Growth We want this position to become more valuable as the right person grows into it. A successful Administrative / Gallery Assistant may have opportunities to expand into areas such as: Office and operations management Customer relationship management Gallery and rug sales support QuickBooks and administrative financial support CRM administration AI and business automation systems Marketing and customer follow\-up Reporting and process improvement Team training and onboarding Client experience management We value team members who demonstrate initiative, learn quickly, improve systems, and take increasing ownership of their role. About One World Rug Care One World Rug Care is an Albuquerque\-based specialty company dedicated to the professional care, cleaning, protection, preservation, and presentation of fine Area Rugs \& Textiles. Our work combines technical expertise, craftsmanship, customer service, and respect for the pieces entrusted to our care. We serve homeowners, designers, collectors, and other clients throughout Albuquerque and surrounding communities while providing a highly personalized level of service. We take pride in maintaining a professional workplace where team members are encouraged to learn, grow, take ownership, improve systems, and contribute meaningfully to the success of the company. We respect traditional craftsmanship while embracing modern technology, automation, and smarter business systems that allow us to serve our clients at an increasingly high level. Important Application Instruction If you have carefully read this entire job posting, please TEXT a picture of a sunset along with your first and last name to 505\-918\-9837\. This small step is intentionally part of our application process. Attention to detail, follow\-through, and the ability to follow instructions are important qualities for this position. Please complete this step in addition to submitting your application through Indeed. We look forward to meeting candidates who are excited about becoming an important part of the One World Rug Care team. Job Types: Full\-time, Part\-time Pay: $17\.00 \- $23\.00 per hour Benefits: Employee discount Flexible schedule * Paid time off Work Location: In person