Customer Service Representative

We are approved course providers for multiple states. We offer courses for ticket dismissal, point reduction, insurance reduction, ans seller server certification training(website links below). Staff is expected to register each customer for the online or classroom courses for all inquiries via phone or chat. Our phone lines are daily from 8am\-Midnight. I generally have my employees on a set schedule but there will be times where shifts need to be covered or swapped with opportunities for overtime. I do require all employees to be available to cover Saturday shift if ever needed. You can request and interview via email on Indeed once you have submitted your application. https://comedydefensivedriving.com/ https://comedytabc.com/ https://comedysellerserver.com/california/ You can email office at victoria@comedydefensivedriving.com to schedule an intermediate interview. Training will be in office Monday through Friday Possible Shifts options: In Office Monday\- Friday 8am\-4pm \& 10\-6pm Remote Night Shift Monday thru Friday night shifts All Remote Weekend Shifts 4pm midnight Responsibilities Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Insert customer and account data by inputting text based and numerical information from source documents within time limits Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry Review data for deficiencies or errors, correct any incompatibilities if possible and check output Generate reports, store completed work in designated locations and perform backup operations Scan documents and print files, when needed Keep information confidential Respond to queries for information and access relevant files Comply with data integrity and security policies Ensure proper use of office equipment and address any malfunctions Requirements Strong phone contact handling skills and active listening PC and Internet for at home remote shifts Excellent communication and presentation skills Ability to multi\-task, prioritize, and manage time effectively Proven data entry work experience, as a Data entry operator or Office clerk Experience with MS Office and data programs Familiarity with administrative duties Typing speed and accuracy Excellent knowledge of correct spelling, grammar and punctuation Confidentiality Organization skills, with an ability to stay focused on assigned tasks High school diploma; additional computer training or certification will be an asset We are looking to add someone to our team who is dependable, hardworking and can deliver great workmanship. Skills: Word Excel Adobe Work Location: One location Work Remotely Yes Job Type: Full\-time Pay: $15\.00 \- $17\.00 per hour Expected hours: 32\-40 per week Experience level: Data Entry / Customer Service experience needed Under 1 year Shift: 8 hour shift Day shift Evening shift Morning shift Night shift Weekly day range: Weekends as needed Work setting: Office Experience: Microsoft Excel: 1 year (Preferred) Work Location: In person/Remote Job Type: Full\-time Pay: $15\.75 \- $17\.00 per hour Shift: 8 hour shift Night shift Experience: * Microsoft Excel: 1 year (Preferred) Work Location: Hybrid remote in Fort Worth, TX 76135