Life Skills Coach/Residential Counselor - Young Adult Family Shelter

About Bill Wilson Center: Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self\-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength\-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973\. Join us and become a difference maker at Bill Wilson Center! Job Summary: Under the supervision of the Program Supervisor, the Life Skills Coach/Residential Counselor coaches, trains, cares for and supervises families housed in the Young Adult Family Shelter and Non Traditional Families program by performing the following essential duties and responsibilities. Essential Duties/Responsibilities: Create home like environment assisting in meal planning/preparation and chores. Utilize trauma informed practices and motivational interviewing when interacting with clients and creating culture of program. Assist young adults in learning or improving independent living skills. Assist youth with developing educational and vocational plans. Ensure program outcomes and goals are met per contract. Utilize community resources to meet the needs of clients in the program. Maintain statistical data and complete reports as appropriate. Enter ALL client data into AWARDS. Must maintain AWARDS and keep updated with all client information and data. Attend agency and other program meetings as appropriate. Participate in agency Program Quality Improvement activities and initiatives. Participate in agency Safety initiatives and proactively report safety issues to management immediately. Complete program and financial documentation according to program and agency standards. Must be able to communicate effectively, get along with coworkers and deal effectively and professionally under pressure. Handle crisis situations as they may arise Complete shift reports daily. Monitor housing conditions (residence) to ensure safety and/or cleanliness issues are addressed in a timely manner. Follow up with residents about violations and any non\-compliance with program expectations. Monitor chores and support clients to be successful to complete chores. Regular attendance and punctuality is a requirement of the position. Provides life skills coaching, supervision, and care for young adults and their families in the young adult family shelter program and nontraditional families program. Organize activities/events for the clients to participate in Serves as an appropriate role model for young adults and their families. Provide individual support to residents as needed, as well group activities such as cooking classes, parenting coaching, interview coaching and developing other life skills. Ensure safety of young adults and families in programs.. Gives instructions to clients regarding desirable health and personal habits. Support program structure, communicate with clients if structure is not being followed, follow\-up with consistently and as appropriate. Additional duties as assigned. Education and Experience: Bachelor's degree (B.A. B.S.) from four\-year college or university; or equivalent combination of education and experience. One to two years related experience and/or training or equivalent. Experience working with culturally diverse youth required. Required Skills/Abilities: Regular attendance and punctuality are required. Required to work swing shift schedule. Comprehend and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Computer skills such as word processing, spreadsheets, email management, internet navigation, and operating system navigation required. Excellent communication skills required. Bi\-lingual English/Spanish speaker highly desired. Navigate agency databases such as AWARDS and Gmail. Fingerprint/background check and TB test required. Physical Demands: Able to remain stationary for extended periods of time. Ability to move around the shelter, office, and stairs. Ability to move items up to 15lbs when necessary. Work Environment: The noise level is usually moderate. Persons of all ages including infants in shelter at any given time. Located on a busy, high traffic street. Will be working independently as well as in a team. Salary Range: $24\.00 \- $27\.00 per hour. Employee Benefits \& Perks: We offer a generous compensation package for full\-time employees that includes the following: 4 Weeks Accrued PTO 14 Paid Holidays Per Year Paid Health, Dental, Vision \& Voluntary Life Insurance Plans Flexible Spending Plans for Medical, Dependent Care, Parking and Transit 401 (K) Retirement Plan 24/7 Employee Assistance Program Upward Career Mobility Discounts and Savings through Tickets At Work and LifeMart EEO: Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.