Eligibility Technician

CAREER DESCRIPTION ---------------------- Eligibility Technician OPEN TO THE PUBLIC This recruitment is being held to establish an open eligible list to fill current and future Eligibility Technician positions within Social Services Agency. The eligible list established may be used to fill positions in similar and/or lower classifications within the County of Orange. DEADLINE TO APPLY Please note this opportunity will be advertising until Wednesday, June 10, 2026\. Applications will ONLY be accepted on Thursday, June 11, 2026 until 11:59 p.m. (PST). Do you have what it takes to be an Eligibility Technician? Watch video below to learn more about the position. \ Please be advised, the training period stated in the video is subject to change. \ ORANGE COUNTY Orange Countyis a desirable place to live and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find a variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clicking here. SOCIAL SERVICES AGENCY TheCounty of Orange,Social Services Agencyis composed of four business divisions: Assistance Programs; Children and Family Services; Family Self\-Sufficiency \& Adult Services and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in three Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children. Clickhereto learn more about the Social Services Agency. Clickhere to view a video about the Social Services Agency. THE OPPORTUNITY The County of Orange Social Services Agency is seeking qualified candidates to fill current and future Eligibility Technician vacancies. The Eligibility Technician positions will be assigned to any of the following programs: CalFresh (formerly known as Food Stamps) CalWORKs Cash Assistance Program for Immigrants (CAPI) General Relief(GR) Medi\-Cal(Affordable Care Act) Foster Care In Home Supportive Services Eligibility Technicians may be placed in Anaheim, Brea, Garden Grove, Laguna Hills, Orange, Santa Ana or at temporary mobile/outreach locations. CORE COMPETENCIES In order to be successful for this position, candidates must demonstrate knowledge and/or experience in the following: Technical Knowledge \| Technical Experience Utilizing Microsoft Word, Excel, and Outlook Having the ability to learn SSA's computer programs/software and other computer applications utilized daily and Call Center programs such as Amazon Connect, Jabber, etc. Having the ability to learn Social Services Agency related computer/software programs such as Hyland Perceptive, CalSAWS, and Medical Eligibility Data System (MEDS) Demonstrating strong reading comprehension skills, including the ability to interpret complex written materials, forms, and case documentation Performing accurate mathematical calculations, including benefit computations, eligibility determinations, and data verification Reviewing, understanding, and applying federal, state, and agency policies, procedures, and regulations to ensure compliance and accurate case processing Documentation and Record Keeping Focusing on the details of work content and work steps/processes Maintaining/updating client records in compliance with State and Federal regulations Ensuring the confidentiality of client records to comply with Health Insurance Portability and Accountability Act (HIPAA), Personally Identifiable Information (PII), and State/Federal regulations Client Focus \| Customer Service \| Adaptability Providing clear communication both orally and in writing Providing excellent customer service without bias to applicants/clients that are seeking benefits Having patience when dealing with confused and frustrated clients Listening, being attentive and sensitive to client's needs Understanding client's current emotional state Developing and maintaining a collaborative working relationship with clients Maintaining composure under pressure and in the face of workload demands and interruptions Remaining calm and professional while referring clients to resources for mental health issues, substance abuse, or homelessness Case Management \| Interviewing Handling difficult and complex situations Functioning independently and being able to obtain essential client information, including following up with clients Performing fieldwork, including, but not limited to, outreach activities Analyzing appropriate program policies, procedures, and/or guidelines to apply case situations to process cases timely Ability to meet deadlines and conduct follow up with clients as required Gathering and interpreting complex documents, including policies and procedures Asking appropriate questions that are related to client's case in a compassionate manner Identifying information and obtaining facts/data pertinent to responding to a client question or concern Problem Solving \| Critical Thinking \| Safety Awareness Analyzing and evaluating the information provided by clients Possessing critical reasoning skills Being proactive in recognizing personal factors that impact client's needs Making sound decisions/using good judgment to prevent financial loss for the County Showing vigilance and care identifying and addressing health risks and safety hazards Knowing and adhering to all safety practices in the workplace MINIMUM QUALIFICATIONS Please clickhere for information on the minimum qualifications for the Eligibility Technician classification, including Physical and Mental Requirements and Environmental Conditions. TRAINING EXPECTATIONS It is required that new Eligibility Technicians (ETs) complete mandatory training in a classroom setting. In Assistance Programs, newly hired ETs will be temporarily stationed at a regional office for onboarding and job\-shadowing until they are scheduled to attend the mandatory training. Family Self\-Sufficiency and Adult Services may utilize this same approach depending on the timing of upcoming training sessions. WORK ASSIGNMENT AND SCHEDULE Both work assignment and schedule will be determined based on the needs of the department. Regional office/work location assignment will be assigned at the end of the mandatory training. SPECIAL QUALIFICATIONS Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) \- In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. RECRUITMENT PROCESS Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non\-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates who meet the qualifications as listed in the job bulletin will be referred to the next step. In\-Person, Proctured Assessment (Weighted 100%) The in\-person, proctored, assessment will be scored and will cover required job\-related competencies and skills needed for this position. The candidates with the most competitive scores will be referred to the next step and notified of all further procedures applicable to their status in the competition. This assessment will be administered in\-person, and cannot be conducted remotely. Eligible List Once the assessment has been completed, Human Resource Services will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clickhere(Download PDF reader)to review the policy. ADDITIONAL INFORMATION -------------------------- EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com. FREQUENTLY ASKED QUESTIONS For specific information pertaining to this recruitment, please contact Crystal Sifuentes at crystal.sifuentes@ssa.ocgov.comor (714\) 541\-7893\. EEO INFORMATION ------------------- Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.** Non\-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays\-we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active\-member\-information Click here for information about benefits offered to County of Orange employees.