Water Damage Restoration Coordinator

After\-Hours Operations Coordinator (Friday \- Monday) \- Fully Remote \- Must Live in Nevada We are growing rapidly and looking for an A\-player to join our team. This role requires excellent customer service, 100% attention to detail, and the ability to stay calm while managing urgent client requests after hours and on weekends. The right person must be highly responsive, professional, organized, and committed to making sure nothing slips through the cracks. Important: If you do not have restoration, mitigation, dispatch, environmental testing, or field\-service coordination experience, please do not apply. This experience is required for this position. The Testing Agency provides environmental inspection and testing services for restoration companies. Our clients depend on us to coordinate inspections quickly, communicate clearly, and keep jobs moving, especially after hours and on weekends. We are hiring an After\-Hours Operations Coordinator to serve as the primary operational contact during evenings and weekends. This is a high\-trust, fast\-paced role for someone who can work independently, make sound decisions, and protect the client experience when the rest of the team is offline. This role supports key client accounts where responsiveness, judgment, accuracy, and communication are critical. \- Location Fully Remote Must live in Nevada \- Compensation Expected annual gross compensation: $60,000–$72,000/year This is based on a fixed hourly schedule, including weekly overtime. \- Expected schedule: Approximately 44 hours/week Additional on\-call opportunities may be available Note: This is an hourly, non\-exempt position. The annual compensation estimate is based on the expected schedule and may vary depending on actual hours worked. \- Schedule Friday: 2:00 PM – 10:00 PM PST Saturday: 8:00 AM – 10:00 PM PST Sunday: 8:00 AM – 10:00 PM PST Monday: 12:00 PM – 8:00 PM PST Tuesday–Thursday: Off This is active working coverage during the scheduled hours. Weekend job volume is typically lighter than normal business hours, and volume usually drops later in the day. However, availability is crucial. This person must remain fully available and responsive through our closing time of 10:00 PM PST to receive new jobs, respond to urgent client requests, log job details accurately, support technicians, and ensure proper handoff for anything that needs follow\-up. After approximately 8:00 PM PST, the role is generally focused more on monitoring, receiving and logging new requests, confirming urgent details, and preparing accurate handoffs rather than actively scheduling non\-urgent jobs. \- Who We’re Looking For We need someone who is calm under pressure, highly organized, and confident making decisions without constant oversight. The right person is not just answering phones. They are protecting the client experience, coordinating moving pieces, solving problems, and making sure every job is handled correctly from start to finish. You should be someone who has: Excellent customer service, You communicate clearly, professionally, and calmly with clients, vendors, technicians, homeowners, and internal team members. 100% attention to detail, You understand that one missed message, wrong note, delayed response, or scheduling mistake can damage an important client relationship. Ownership mentality, You take full responsibility for each job from start to finish and do not wait for someone else to catch issues. Strong judgment, You can make decisions quickly when technicians, clients, or homeowners need answers. High standards, You care about accuracy, communication, follow\-through, and doing the job right. Calm urgency, You move quickly without creating chaos. Client\-facing confidence, You are comfortable handling urgent requests, escalations, and high\-pressure situations. Openness to feedback, You see feedback as a growth tool and improve quickly. \- Required Experience Applicants must have experience in at least one of the following: ✔ Restoration or mitigation industry ✔ Environmental testing or inspection coordination ✔ Dispatch or scheduling for a field\-service company ✔ Vendor or technician coordination ✔ Operations support in a fast\-paced service business Additional requirements: ✔ Excellent written and verbal communication ✔ Strong computer and data\-entry skills ✔ High attention to detail ✔ Strong organizational and time\-management skills ✔ Ability to work independently during evenings and weekends ✔ Comfortable handling urgent requests and client escalations ✔ Ability to manage multiple jobs, messages, and moving pieces at once \- Key Responsibilities Serve as the primary operational contact during evenings and weekends Coordinate after\-hours and weekend inspection requests Make independent scheduling and deployment decisions Communicate with clients, vendors, technicians, homeowners, and internal team members Handle urgent service requests and client escalations Maintain accurate job notes and client/job data in our system Support technicians and ensure jobs continue moving outside normal business hours Monitor active jobs and make sure nothing is missed Follow up quickly on open items, pending responses, and scheduling updates Assist with coordinator duties as needed Identify process improvements and help improve operational efficiency \- What You Bring A positive, proactive mindset Excellent customer service skills Strong attention to detail Clear and professional communication Ability to stay calm under pressure Strong follow\-through Confidence making decisions Ability to manage multiple priorities at once Desire to grow into a larger operations role over time \- Apply Now If you are an experienced operations, dispatch, restoration, or environmental testing professional who can own evenings and weekends with confidence, we’d love to hear from you. Please apply with your resume and a brief note explaining your relevant industry or coordination experience. Job Type: Full\-time Pay: $60,000\.00 \- $72,000\.00 per year Benefits: Health insurance Paid time off Application Question(s): This is a fast\-paced role where multiple jobs and client requests come in throughout the day. Briefly describe your experience working in a high\-volume or time\-sensitive environment. Do you have at least 1 year of experience in the restoration or environmental testing industry (such as water damage, mold, asbestos, or environmental inspections)? If yes, please briefly describe your role and the company you worked for. How does this work schedule fit into your life? Tell us something about your self and/or tell us a joke. Work Location: In person