Virtual Property Manager

The Virtual Property Manager supports the daily operations of R.I.C. Property Management by managing administrative, tenant, owner, and vendor coordination tasks across a mixed portfolio of single\-family, multifamily, office, and retail properties in Washington, DC and Maryland.

This is not a call\-center role and not passive admin work. The ideal candidate is organized, proactive, detail\-oriented, comfortable with systems, and able to think like an owner while executing like an operator.

Core Responsibilities

Tenant Management and Communication

• Respond to tenant inquiries via email, portal, and phone within company response standards
• Coordinate maintenance requests and follow up through completion
• Send rent reminders, notices, violations, and general tenant communications
• Assist with move\-in and move\-out coordination, inspections, and documentation
• Maintain professional, firm, and courteous communication at all times

Owner Support and Reporting

• Serve as a support point for owner questions and updates
• Assist with preparing owner summaries and statements
• Track and communicate maintenance issues, major repairs, and timelines
• Escalate owner concerns or financial issues to leadership when needed

Maintenance and Vendor Coordination

• Create, assign, and track work orders in the property management system
• Coordinate vendors, contractors, and inspectors
• Collect invoices, verify work completion, and upload documentation
• Track recurring maintenance schedules and compliance\-related repairs

Leasing and Vacancy Support

• Assist with listing coordination, showing schedules, and application tracking
• Screen applications based on company criteria
• Coordinate lease preparation and execution
• Track vacancy status and marketing timelines

Compliance and Documentation

• Assist with rental license applications, renewals, and inspections
• Maintain organized digital files for leases, inspections, permits, and notices
• Track compliance deadlines and inspection outcomes
• Support Section 8 and affordable housing documentation when applicable

Systems and Administrative Support

• Maintain accurate records in Buildium, Lofty, Google Workspace, and related tools
• Update pipeline stages, notes, and task tracking consistently
• Assist with SOP adherence and continuous process improvement
• Support leadership with special projects as assigned

Required Skills and Experience

• Prior experience in property management, real estate administration, or a related field
• Strong written and verbal communication skills
• Excellent organization and follow\-up skills
• Comfortable managing multiple properties and priorities
• Proficient with Google Workspace and property management software
• Ability to work independently and meet deadlines

Preferred Experience

• Experience with Buildium or similar property management platforms
• Familiarity with DC and Maryland rental processes
• Experience supporting mixed\-use or multi\-unit portfolios
• Understanding of fair housing and compliance basics

Work Schedule and Structure

• Full\-time, 40 hours per week
• Consistent schedule aligned with U.S. Eastern Time business hours
• Clear task assignments and written SOPs
• Direct communication with leadership
• No micromanagement, high accountability
• Long\-term role for the right candidate

What Success Looks Like

• Tasks are completed accurately and on time
• Communication is proactive, documented, and professional
• Owners and tenants receive timely, clear responses
• Systems are clean, current, and reliable
• Leadership does not need to chase updates

Compensation and Benefits

• $5 USD per hour, paid consistently and on time
• Paid vacation days, sick leave, and paid holidays after the first year
• 13th month pay and performance\-based bonuses
• Learning and development reimbursement for approved courses and certifications
• Government benefit support including PhilHealth, SSS, and HDMF contributions for long\-term team members
• Benefits are earned based on tenure and performance and are designed to support long\-term employment

Growth Opportunity

This role is designed to grow. High performers may advance into senior virtual property manager, operations lead, or portfolio support roles as R.I.C. continues to scale.

Why This Role Matters at RIC

At RIC, property management is not passive rent collection. We are owner\-minded, systems\-driven, and growth\-focused. This role is a backbone position that allows leadership to scale, owners to trust us, and tenants to stay supported.

You will be busy. You will be trusted. And you will make a real impact.

Job Type: Full\-time

Pay: $275\.00 per hour

Benefits:

• Health insurance

Application Question(s):

• How many years of property management or real estate support experience do you have?
• What software or systems have you used to manage tasks, documents, tenants, owners, or work orders? Briefly explain how you used them.
• This is a full\-time role aligned with U.S. Eastern Time business hours. Please confirm your availability and describe your home setup for reliable work.
• A tenant reports a leaking sink that may cause cabinet damage. The owner is asking for an update. Walk us through how you would handle this from start to finish.
• How do you track tasks, follow\-ups, and important conversations to ensure nothing is missed?
• Describe how you balance professionalism, firmness, and empathy when communicating with tenants and owners.
• How do you ensure that records, notes, and systems stay accurate and up to date in a fast\-moving environment?
• What are you looking for in your next role, and why does this position interest you?
• This role pays $5 USD per hour with benefits earned based on tenure and performance. Please confirm your comfort with this structure and share what motivates you to perform well long term.

Education:

• Bachelor's (Required)

Language:

• English fluently (Required)

License/Certification:

• Property Management or realtor certification or license (Required)

Work Location: Remote