Junior Cybersecurity Analyst & Weekday On call Help Desk Technician

Junior Cybersecurity Analyst, QA \& Weekday On\-Call Technician

We are a fast\-growing Managed Service Provider (MSP) in the NY/NJ Metro area seeking a skilled and reliable Junior Cybersecurity Analyst, QA \& Weekday On\-Call Technician to join our team. This hybrid role is centered around cybersecurity quality assurance and the execution of ongoing client security projects, with a secondary focus on Level 2 help desk support and weekday evening on\-call coverage. The ideal candidate will have a strong technical background, a passion for cybersecurity, excellent project management skills, and a proactive approach to IT security. This is a fully remote (work\-from\-home) position.

Work Schedule

* Primary Weekday Shift: 8:30 AM – 5:00 PM Eastern Time (or similar shift)

* Weekday Evening On\-Call: Monday–Friday, 6:00 PM – 12:00 AM Eastern Time (on\-call, with a 2\-hour response time for requests)

Compensation

* Base Salary (Weekday Cybersecurity Role): $45,000–$70,000 per year

* Weekday Evening On\-Call Pay: $4,000 per year for every other week availability

* Bonus: $100 per hour for any billable on\-call support

* Total Potential Compensation: $49,000–$74,000\+ annually, plus additional earnings for billable on\-call work

* Benefits: Health Insurance, Disability, Paid Time Off

* Retirement: 401k Plan \& Company Pension

About the Role

A large portion of this position is dedicated to cybersecurity special projects and quality assurance across our client base. This includes planning, executing, and tracking multi\-client security initiatives — from security tool deployments and platform migrations to compliance projects and email security rollouts. Help desk support and traditional cybersecurity monitoring make up a smaller portion of day\-to\-day responsibilities.

Candidates who thrive in this role enjoy working through structured project checklists, tracking progress across many clients simultaneously, communicating status updates, and seeing security improvements through from start to finish.

Key ResponsibilitiesSpecial Projects \& Cybersecurity QA (Primary — \~60–70% of Role)

This role will own and assist in executing ongoing security initiatives across the client portfolio. Representative projects include:

* Email Security \& Encryption Deployments — Configuring and migrating clients to outbound email encryption solutions (e.g., Barracuda, CheckPoint/Business Premium); DMARC policy implementation and enforcement across client domains

* RMM Platform Migrations — Assisting with migrations from legacy RMM platforms (e.g., GFI) to modern solutions (e.g., Ninja RMM), including patching policies, alerting configurations, and scripting

* MFA Rollouts — Deploying and auditing multi\-factor authentication (e.g., Duo, Microsoft 365 MFA/Conditional Access) across client user bases, tracking remaining users until completion

* ThreatLocker Deployments — Rolling out application whitelisting and Zero Trust controls (ThreatLocker) to client environments, including policy configuration and NAC implementation

* EDR Deployments — Deploying and configuring Endpoint Detection \& Response solutions (e.g., Huntress ITDR) across client endpoints; verifying coverage and remediating gaps

* LAPS Implementation — Deploying Microsoft Local Administrator Password Solution (LAPS) across client environments to eliminate shared local admin credentials

* Compliance Projects — Supporting clients through compliance frameworks including PCI DSS renewal processes and related documentation

* Security Awareness Training Campaigns — Configuring, launching, and tracking CSAV/phishing simulation campaigns for client organizations

* Direct Send \& Mail Flow Configuration — Auditing and remediating client email relay and Direct Send configurations in Microsoft 365 environments

* Permissions Auditing \& Remediation — Reviewing and correcting Active Directory and Microsoft 365 permissions; generating permissions reports for client environments

* Firewall \& VPN Projects — Assisting with SonicWall firmware management, VPN logging changes, and related network security configurations

* Cybersecurity QA — Conducting quality assurance reviews of security tool deployments across clients; verifying configurations meet established security baselines; identifying and documenting gaps for remediation

Technical Support — Help Desk \& IT Support (\~20–25% of Role)

• Provide remote IT support, troubleshooting technical issues on workstations, servers, and networks
• Administer, monitor, and maintain Windows Server, Windows 11, and Microsoft 365 environments
• Install, configure, and troubleshoot PC hardware, software, and network devices
• Support and maintain virtualized environments (VMware, Microsoft Hyper\-V)
• Configure and troubleshoot LAN/WAN networking, switches, firewalls, and security protocols

Cybersecurity Monitoring \& Response (\~10–15% of Role)

• Perform security baseline assessments and identify vulnerabilities in client environments
• Monitor security alerts and threat intelligence feeds to identify potential risks
• Assist in incident response efforts and remediation planning

Weekday Evening On\-Call Support

• Be available on\-call every weekday evening (6:00 PM – 12:00 AM ET) on a rotating schedule (every other week)
• Respond to tickets within 2 hours, ensuring timely resolution of client issues
• Provide remote troubleshooting and technical assistance to clients
• Document all on\-call support activities and resolutions in the help desk system

Qualifications

• Minimum 1 years of IT experience with relevant technical training or certifications
• Strong expertise in Windows Client \& Server Operating Systems, networking technologies, and cybersecurity best practices
• Experience with virtualization technologies (VMware, Microsoft Hyper\-V)
• Familiarity with LAN/WAN networking, network protocols, switches, and SonicWall firewalls
• Experience with or strong interest in security tools such as ThreatLocker, Huntress, Duo MFA, or similar platforms
• Comfort managing multiple concurrent projects across different clients simultaneously
• Exceptional customer service and communication skills
• Willingness to stay up to date with the latest IT security threats, standards, and best practices

* Preferred Certifications: Microsoft Certifications, CompTIA A\+, Network\+, Security\+ (not mandatory but a plus)

Why Join Us?

• Competitive compensation, with bonus pay for billable on\-call work
• Hands\-on experience executing real\-world cybersecurity projects across a diverse client base
• Work with a growing MSP offering career growth and professional development
• Fully remote role with a predictable schedule
• Gain exposure to cutting\-edge security tools and frameworks used across the MSP industry

If you are a detail\-oriented IT professional with a passion for cybersecurity, project execution, and quality assurance, we'd love to hear from you. Apply today to join our dynamic and fast\-growing team.

Job Type: Full\-time

Pay: $45,000\.00 \- $70,000\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Education:

• Associate (Required)

Experience:

• Cybersecurity: 1 year (Required)
• Cyber Incident Response: 1 year (Required)
• Computer Networking: 1 year (Required)
• MDR or EDR: 1 year (Required)
• Firewall: 1 year (Required)
• MSP: 1 year (Required)

Work Location: Remote