Customer Service Representative

Job Overview

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and customer service skills while working in a fast\-paced, supportive setting.

Duties

• Greet customers and visitors at the front desk with a friendly, professional demeanor
• Manage multi\-line phone systems to handle incoming calls promptly and courteously
• Provide accurate information about products, services, and company policies
• Assist with data entry, filing, and maintaining organized records using Microsoft Office, Google Workspace, and other office management tools
• Support office management tasks such as calendar management, appointment scheduling, and document proofreading
• Handle customer inquiries via phone, email, or in person with excellent phone etiquette and patience
• Perform clerical duties including typing correspondence, updating databases like QuickBooks, and supporting bookkeeping activities

Qualifications

• Proven experience in office administration or customer service roles; prior dental or medical receptionist experience is a plus
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry skills
• Excellent organizational skills with the ability to multitask effectively in a busy environment
• Bilingual abilities are highly desirable to serve diverse customer needs
• Demonstrated phone etiquette and professional communication skills
• Experience with multi\-line phone systems and office management software such as QuickBooks preferred
• Ability to handle clerical tasks such as proofreading, filing, and calendar management accurately
• Previous experience in administrative support roles like personal assistant or office clerk is advantageous

Join us to be part of a vibrant team dedicated to delivering outstanding customer support! This role offers meaningful work that makes a difference every day—helping clients feel valued while honing your administrative expertise in a lively workplace.

Pay: $25\.06 \- $30\.18 per hour

Work Location: In person