Patient Support Service Representative

Overview

Join our dynamic healthcare team as a Patient Support Service Representative! In this vital role, you will be the friendly, professional voice that guides patients through their healthcare journey. Your enthusiasm and excellent communication skills will ensure every patient feels heard, valued, and supported. By providing exceptional customer service and accurate information, you'll help create a positive experience for patients seeking medical assistance. This paid position offers an exciting opportunity to make a meaningful difference in people's lives while developing your skills in a fast\-paced medical environment. Responsibilities

• Answer incoming calls promptly with professional phone etiquette, addressing patient inquiries and concerns with clarity and compassion
• Assist patients in scheduling appointments, confirming details, and providing essential information about medical services
• Collect and verify patient information using accurate data entry practices to ensure records are current and complete
• Utilize computer skills to navigate electronic health records systems efficiently and securely
• Communicate medical terminology clearly to patients, ensuring they understand their appointments and instructions
• Support the medical office team by managing correspondence, updating patient files, and handling administrative tasks
• Demonstrate strong analysis skills to identify patient needs and escalate issues appropriately for timely resolution

Skills

• Multilingual abilities or bilingual proficiency in English and other languages to serve diverse patient populations effectively
• Knowledge of medical terminology to accurately interpret and communicate health\-related information
• Excellent communication skills to foster trust and rapport with patients and team members
• Strong computer skills including data entry, electronic health record management, and general office software
• Customer service experience with a focus on empathy, patience, and active listening
• Phone etiquette expertise to handle inquiries professionally while maintaining a positive tone
• Prior medical office experience is a plus but not required; training will be provided for all necessary procedures
• Analysis skills to assess patient needs quickly and provide appropriate support or referrals

Join us in delivering compassionate care through exceptional support services! This role is perfect for motivated individuals eager to contribute to a healthcare environment that values professionalism, diversity, and continuous improvement.

Pay: $22\.99 \- $24\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Tuition reimbursement

Work Location: Remote