Customer Service Representative (CSR) / Dispatch Coordinator
Reliant Plumbing — San Antonio, TX
Hybrid Opportunity After Training
Reliant Plumbing is growing, and we are looking for a professional, organized, and customer\-focused Customer Service Representative to join our team.
As a CSR at Reliant Plumbing, you are the first impression of our company. You will help customers during stressful situations, schedule service appointments, support technicians in the field, and ensure every customer receives a high\-quality experience from start to finish.
We are looking for someone who communicates confidently, stays calm under pressure, learns quickly, and enjoys solving problems in a fast\-paced environment.
This is an excellent opportunity for someone with customer service, dispatching, scheduling, hospitality, call center, or administrative experience who wants long\-term growth with a company.
What You’ll Do
- Answer inbound customer calls and schedule plumbing service appointments
- Follow up on missed calls, web leads, and customer inquiries
- Educate customers on services and appointment availability
- Communicate with customers regarding scheduling updates and service questions
- Make outbound calls for customer follow\-up, satisfaction checks, feedback, and membership education
- Support technicians and field operations throughout the day
- Respond to customer emails and online inquiries professionally
- Verify technician paperwork, receipts, and job documentation
- Maintain accurate customer records and internal notes
- Assist with administrative and operational tasks as needed
- High school diploma or equivalent required
- Previous customer service, dispatch, call center, hospitality, or office experience preferred
- Plumbing, HVAC, or home service industry experience is a plus
- ServiceTitan experience is a plus
- Basic computer proficiency and accurate data entry skills
- Familiarity with Microsoft Office, Google Workspace, and scheduling software
- Reliable transportation
- Ability to pass a background check
- Full\-time position
- Some evening or weekend availability may be required
- Hybrid work opportunities available after successful training period, depending on performance, schedule, and experience level
- Health insurance paid 100% by employer
- Dental insurance paid 100% by employer
- Vision insurance paid 100% by employer
- Life insurance paid 100% by employer
- 401(k) with 4% company match
- Paid time off
- Paid holidays
- Year\-end bonus opportunities
- Company\-provided laptop
- Growth opportunities within the company
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
- Customer service, dispatch, scheduling, or call center: 1 year (Preferred)
- San Antonio, TX 78217 (Required)
Qualifications
Schedule
Benefits
About Us
Reliant Plumbing is a locally owned company led by founder and plumber Max Hicks, proudly serving Central Texas since 2014\. Over the years, we’ve experienced significant growth, expanding from Austin to San Antonio, Dallas, Waco, and surrounding areas while providing 24/7 service—including holidays—for both residential and commercial properties.
Recognized as the top plumbing company in Austin by readers of the Austin Chronicle multiple years and voted the top plumbing company by San Antonio Express\-News readers for two consecutive years, we’ve built a reputation for excellence. Our commitment to innovation, reliability, and responsiveness drives everything we do, making us not just a service provider, but a team of skilled professionals dedicated to delivering the right solution for every plumbing need.
Pay: $17\.00 \- $26\.00 per hour
Benefits:
Experience:
Ability to Commute:
Work Location: Hybrid remote in San Antonio, TX 78217