Guest Relations Specialist

Client Relations Specialist Met Global Mobility — Boston

We're hiring a Client Services Specialist to join the team that is, for many of our clients, their first and most frequent point of contact with the company.

The role

You'll handle inbound calls and written requests from a sophisticated client base — executive assistants, travel managers, hotel concierges, and principals themselves. You'll book reservations, manage modifications and cancellations, coordinate with dispatch, and resolve issues in real time. The work is detail\-heavy and time\-sensitive. The standard is high.

This is not a call\-center role. Our clients call us because they're tired of being treated like a ticket number elsewhere. Your job is to make every interaction feel considered, calm, and resolved.

What the day looks like

• Take reservation requests by phone and email; enter them accurately and confirm details
• Manage changes — flight delays, schedule shifts, vehicle upgrades, special requests — and communicate them cleanly to dispatch and the client
• Anticipate. An early morning hotel pickup usually means a flight; check it. A repeat client has a preferred chauffeur; flag it.
• Handle service issues with discretion. Own the problem until it's resolved.
• Maintain client records, preferences, and account notes with care. Details matter.

What we're looking for

* The Voice: 2\+ years in a client\-facing role at a five\-star hotel, private aviation operator, members club, or family office. You must have a polished, professional, and articulate US/Boston\-based presence.

* Digital Fluency: You move effortlessly between booking systems, email, and Slack. You are tech\-savvy enough to manage multiple live maps and chat channels without losing your composure.

* The "Proactive Brain": You don't wait for instructions. You see a "Whale" calling, you see a new corporate domain, or you see a traffic jam—you act and alert the team.

* Composure: We can teach the system; we cannot teach poise. You are genuinely good under pressure and can handle an elite client’s "last\-minute crisis" with total discretion.

What we offer

• $20\-40/hour, depending on experience
• Shift differential for overnight and weekend coverage
• A clear path forward — Senior Specialist, then Client Services Manager — for people who want it

Schedule

Available shifts:

8 AM to 4 PM;

4PM to 12 AM

Location

Boston, in\-office or at\-home possible,

Process

A brief async voice screen, a phone interview, and an in\-person meeting. We move quickly for the right candidate.

Pay: $25\.00 \- $40\.00 per hour

Application Question(s):

• How many years of experience do you have in high\-end hospitality (5\-star hotels), private aviation, or luxury concierge services?
• In 2\-3 sentences, describe a time you handled a demanding or upset client or guest. What did you do, and how did it end?
• Are you comfortable working in a role where the phone is the primary tool, including handling 30\-50\+ calls per shift during peak periods?
• When you're juggling multiple urgent requests at once, walk me through how you decide what to do first.
• How familiar are you with the geography of Boston? Can you name all the important historical sites and restaurants?

Work Location: Hybrid remote in Boston, MA 02128