The Opportunity
Growth creates opportunity. We're seeking a relationship\-driven Account Manager to fully own a portfolio of landscaping clients and serve as their trusted advisor. This is a strategic, client\-facing role where you will anticipate needs, solve problems, and drive both retention and growth.
As an Account Manager, you will:
- Own client relationships and serve as the primary point of contact
- Solve issues quickly to ensure long\-term satisfaction
- Partner cross\-functionally with account admins, market managers, and vendors
- Oversee work orders and ensure seamless service delivery
- Maintain contract, pricing, and client data accuracy
- Support billing integrity and vendor coordination
- Lead renewals, upsells, and expansion discussions
- Conduct Quarterly Business Reviews when requested
- Proactively identify improvement opportunities within client landscapes
- Client retention and net revenue retention
- Account growth and upsell performance
- Client satisfaction
- Timely resolution of client concerns
- 3\+ years of Account Management experience
- Landscaping or green industry knowledge preferred
- Strong client\-facing and contract management experience
- Strategic thinker with a track record of retention and growth
- Excellent organization, follow\-through, and attention to detail
- Ability to work independently while leading cross\-functional collaboration
- Proficiency in Excel and strong general technology aptitude
- AI\-friendly mindset and comfort adopting new tools
- Bilingual English/Spanish is a plus
- Remote\-first work environment built on trust and ownership
- Competitive compensation
- Performance\-based growth opportunities
- The stability of a national organization with entrepreneurial flexibility
- True ownership of your book of business
This is a remote position reporting to the Director of Client Success.
How Success is Measured
What We're Looking For
What You'll Enjoy
At Exterity, we don't just manage landscapes — we manage partnerships. If you thrive on ownership, problem\-solving, and long\-term client relationships, we'd love to connect.
Requirements:
NA
Compensation: $70000 \- $80000 per year
Additional Details :
Exterity, a key division of Heartland, LLC, is dedicated to delivering cutting\-edge exterior solutions across the nation. As the managed services arm of Heartland, we specialize in providing reliable and tailored services, including snow removal, pressure washing, parking lot maintenance, and multi\-site landscape care. Our commitment to excellence is driven by our belief in the power of clear and effective communication to foster successful partnerships.
At Exterity, we partner with a network of trusted service providers to ensure that each project is executed with the utmost quality and precision. Our innovative approach and comprehensive range of services make us a leader in the exterior solutions industry, dedicated to maintaining the highest standards and exceeding client expectations.