Medical Advocate

Benefits:

• 401(k)
• Competitive salary

Position Summary

The Part\-Time Medical Advocate supports HealthLink at the Missions by assisting uninsured and underinsured residents of Dallas County in accessing prescription assistance, chronic disease support, and essential medical resources. This role provides compassionate guidance to individuals managing diabetes, hypertension, and other chronic conditions, ensuring they feel supported, respected, and never alone in navigating healthcare systems.

The Medical Advocate works under the direction of the Medical Services Director and assists with all HealthLink operations—including the Rx Assist program, administrative duties, client support, and program coordination.

Key Responsibilities

CLIENT SUPPORT \& DIRECT SERVICE

• Provide individualized support to clients seeking prescription assistance, chronic disease supplies, referrals, and education.
• Conduct intake interviews, gather medical histories, and assist with eligibility documentation.
• Communicate effectively with hospitals, pharmacies, and partner clinics using appropriate medical terminology.
• Offer culturally sensitive chronic disease education in accessible, supportive language.

PROGRAM \& CLINICAL SUPPORT

• Assist the Medical Services Director with the Rx Assist program and other HealthLink services.
• Support chronic disease and nutrition programs offered through HealthLink at the Missions.
• If appropriately certified, assist with basic laboratory support services, including point\-of care testing such as A1C, glucose checks, and other approved procedures.

ADMINISTRATIVE \& OFFICE SUPPORT

• Assist with administrative duties including phone management, filing, communication tasks, scanning, copying, and mail\-outs.
• Provide coverage for the front desk when assigned to maintain a welcoming environment.
• Maintain accurate, confidential electronic and paper records consistent with HIPAA standards.
• Support data entry and documentation needs for all HealthLink programs.

OUTREACH \& PARTNERSHIP INTERACTION

• Participate in outreach activities that expand access to HealthLink services.
• Engage professionally with community partners, providers, and visiting medical professionals.
• Represent HealthLink at the Missions with a high standard of compassion and professionalism.

GENERAL EXPECTATIONS

• Follow directives from the Medical Services Director and support all program duties as assigned.
• Work collaboratively with staff and departments across the Edmundite Missions.
• Maintain a mission\-driven approach to client care aligned with the values of the Missions.
• Complete other duties as assigned.

Qualifications

REQUIRED

• Strong understanding of medical terminology and ability to communicate with medical professionals.
• Professional, approachable demeanor with excellent interpersonal skills.
• Experience working with underserved, multicultural, or high\-need populations.
• Strong listening skills and the ability to explain complex information clearly.
• Compassionate, mission\-driven mindset focused on serving vulnerable populations.
• Proficiency with computers, relational databases, and electronic documentation systems.
• Ability to maintain accurate, confidential records in compliance with HIPAA.
• Reliability, integrity, and strong ethical standards.

PREFERRED

• Medical experience or a medical certification/degree (CMA, CNA, LPN, RN, Medical Assistant, etc.).
• Experience in clinic, nonprofit, or community health settings.
• Familiarity with prescription assistance programs or chronic disease management. • Strong organizational skills; ability to pivot and adapt as needed.
• Strong work ethic and commitment to teamwork.

Schedule

• Up to 25 hours per week, with a set assigned schedule.

Why This Work Matters

Dallas County faces some of the highest chronic disease rates in the nation. Many residents lack access to essential medications and monitoring tools. HealthLink at the Missions exists to ensure no neighbor suffers or loses years of life due to lack of access. As a Medical Advocate, you serve as a lifeline—offering hope, support, and improved health to those who need it most.