Assistant General Manager

We create memories by delivering progressively traditional, handcrafted craveable food, in a warm, captivating environment that you’ll want to share with friends and family.

Job Summary:

As Assistant General Manager you will be responsible for all Front of House (FOH) operations. This includes, but is not limited to, responsibility for all FOH team members hiring and development, maintaining Simply Crepes hospitality and cleanliness standards, reaching sales goals as set by GM and Executive Team, monitoring and ordering inventory, maintaining and replacing FOH tools and equipment and ensuring compliance with all food and beverage regulations. The Assistant General Manager reports to the General Manager.

Job Responsibilities:

• Conduct first interview for all prospective FOH team members. If you deem candidate worthy of being hired request a second interview with GM. Subsequent to the GM interview, discuss the merits of hiring the candidate with the GM and if you decide to hire, extend the offer to the candidate. If candidate accepts the position, then complete the HR New Hire Form.
• Schedule, conduct and review onboarding orientation and training for all newFOH team members.
• Create the first draft of the weekly FOH schedule by using anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met within the time frame set by the GM.

Update the draft schedule based on GM comments/review and company needs. All GM questions/concerns should be discussed with AGM prior to making any changes. AGM will update schedule per agreement.*

• Fully understand the food and beverage menu including ingredients, plating options, add\-on options, allergy indications and food/beverage pairing options.
• Develop individualized skill development goals for each FOH team member to ensure they are delivering excellent hospitality and executing the 5 Steps of Sales effectively. All skill development goals will be communicated to GM and Team Leads to ensure all managers are part of monitoring the FOH team member performance.
• Utilize reports and tracking tools to measure how well FOH team members understand product knowledge 5 Steps of Service, hospitality standards and cleanliness standards.
• Establish an ongoing review and coaching process for all team members to ensure they are successful in delivering
excellent hospitality and executing the 5 Steps of Sales effectively.
• Schedule, assign and review daily, weekly and deep cleaning tasks to FOH team
• Monitor monthly FOH Cleaning and Health Inspection reports. Update FOH team member cleaning lists as needed to ensure a passing score. Develop a corrective action plan for any deficiencies. Obtain GM support for addressing issues requiring repairs and maintenance beyond the capabilities of the FOH team members.
• When necessary, utilize the company disciplinary process to document and correct team members who are not complying with company policy.
• Conduct inventory review and order product as instructed by GM
• Manage the HOH and FOH operations when the GM and Head Chef are not on premises.
• Maintaining and upholding our company's vision and values.
• Perform other duties as required or assigned by General Manager

Experience and Skills:

• Two to three years of experience working in front\-of\-the\-house operations and/or assistant management positions.
• Good written and verbal communication skills.
• Demonstrate a passion for details and a willingness to learn
• Computer skills, Microsoft office, and virtual meetings
• Ability to complete a heavy workload and handle multiple tasks in a fast\-paced. environment with minimal supervision.
• Good judgment and decision\-making abilities.
• Experience in a high\-volume environment required.
• Ability to supervise and interact with multiple levels of workers.